DesignerOptics.comReviews of designeroptics.com

I ordered sunglasses for next day delivery (big charge) since I was moving in two days. They advertised the product in stock and shipped the same day. It did not ship that Thursday or Friday. I then tried to cancel the order four times but got banal auto-responses. Then it shipped on Monday with no recognition of the cancel order and still charging me for next day shipping! Terrible customer service and misleading marketing. The response by the company is incorrect. They did NOT send the product on the next business day, but a few days a later. I had requested a cancellation BEFORE the day the product was shipped. They never responded directly to my requests but simply said they are working on processing it (even after I asked for it to be cancelled).

Terrible experience all around, think twice before you purchase from here! First order was backordered, only found out after I reached out to them after a few weeks. They placed the exchange and then it showed delivered (DHL/USPS) but the glasses were never delivered. I even paid for the $3 shipping insurance (WHICH IS A TOTAL SCAM). They want me to file a police report to provide proof to their insurance company? They should take care of the customer and file a claim on the backend. This company is a joke, and very rude customer service people who will hang up on you.

Where to start? Ordered three pair of sunglasses; one pair was clearly a prescription pair because when I put them on everything was blurry, plus the lenses were as thick as coke bottles. The third pair was clearly NOT authentic despite them telling me they were. So, I returned the two pair of Maui Jim sunglasses and emailed them of the situation and that I shouldn’t have to pay return shipping for two incorrect items. It’s impossible to get ahold of a live person so email was the only method of communication. Anyway, I ordered the glasses on 2/4/25; today is 3/10/25 and they are still trying to refund me the amount less the $9.95 shipping. I have opened a case with PayPal to see if anything comes of it but at this point I’m probably going to eat the $9.95 return shipping because they are a dishonest and shady operation. I tried to make the point of basically if you ordered a shirt, size medium and they sent you a size XL would you be expected to send it back on your dime even though the company made the mistake? Never heard back from them regarding this. Buyer beware - like I mentioned earlier; they advertise as authentic but the pair(s) I received clearly were counterfeit, and one was not only fake but had prescription lenses!!!! ****note: as one can see from the sellers reply they still don’t understand my issue. They sent me something I did not order - did you even try on the pair of sunglasses I said were prescription? I enclosed a note and photos on numerous emails as well as in the actual shipped box back to you - if you send something to a customer that is incorrect then the customer should not be responsible for paying to send it back!!!! Please pay attention to my complaints!!!!****

Terrible experience, I purchased glasses that never arrived. I even have shipping protection, but the company is saying they shipped it, they gave me a weird DHL tracking number that didn't work, and is refusing to do anything else. I don't know if they're a legitimate company or just a scam but my guess is the latter.

Can't get in touch with them I return the item and now nobody answer do not buy here I'm going to field a claim to PayPal the glasses reach there Feb 14 /2025 and can't get in touch with them awful service 😡😡😡😡

I ordered a pair of Ray-Ban sunglasses for my father from Designer Optics. At first, I wasn't sure if the site was legit or not, but I trusted it once I saw that they were partnered with Rakuten for cashback. My order took a little while to arrive because the specific item I ordered was backordered. At some point, I did reach out to them over the phone, and they answered immediately and were incredibly professional. My father loves the sunglasses. I will very likely buy from them again in the future.

Placed order for Smith sunglasses, website said I would receive shipping update which never came after a week. Contacted customer service who said item was out of stock (even though the order confirmation confirmed it was in stock) but that they would be receiving more from the manufacturer and I would receive an update in a few days. Update never came and I demanded a refund which was issued about a week later. I had a sketchy feeling after I placed the order and should have trusted my instincts.

We placed an order for prescription glasses on November 20th. We went with them because their site said "Ships within 1 to 5 Days". Even after placing the order the confirmation email said "Ships within 1 to 5 Days". On Nov 25 I checked in to see if my glasses had shipped. They let me know that they didn't even have the frames in stock yet! I mentioned the order stating "Ships within 1 to 5 Days" as well as pointing out that the same frames I ordered still said "Ships within 1 to 5 Days" on their site. They kept thanking me for my patience and said "they should arrive soon and that my order would be expedited. I checked again on Dec 3 and got the same run-around. Frames still not in stock and they weren't sure when they would arrive. Again they told me as soon as the frames arrived they would be "expedited". I then asked how long does it take to put the prescription lenses in my frames once you receive them. I was told "3 to 10 days"!!!! So much for the "Ships within 1 to 5 Days". I checked a 3rd time on December 12. I was told that the lab had them and they would ship no later than the 15th but they were "expediting" my order. They finally shipped on Dec 16 (they didn't even make their 3-10 days after getting the frames). So the glasses I ordered and paid for 2 day shipping with a promise of "Ships within 1 to 5 Days" took a month to arrive. So much for the "Ships within 1 to 5 Days" or the "we're sorry they're late we will expedite your order". They did NOTHING they promised. They are filled with empty promises, and they are NOT TO BE TRUSTED. If time is of the essence do not trust these folks.