DesignerOptics.comReviews of designeroptics.com

Worst customer service I've ever had to deal with, Rude people, Extremely rude people. No matter what you said to these people you're never going to be right. Get used to it. Before you purchase look at what the return policy. You could wind up spending as much as your original purchase on their penalties and fees for the return/exchange. I eventually did receive my frames without having to pay any penalties, but not without having to deal with such rude people, and a month before I receive my exchanged glasses. I would never recommend this company to purchase from. Lesson learned always read the return/exchange policy.

I ordered a pair of Gucci eyeglasses. Afterwards, I read alot of reviews stating Scam, fakes, takes long to deliver, etc. I started to worry. I contacted them the seventh day from ordering and they responded immediately. My glasses were delivered to USPS. USPS took 4 days to deliver my package. I opened and my glasses were perfect. The prescription was exact and the were real Gucci Eyewear. They came with dust bag, case, cleaning cloth, authenticity card, serial number, etc. I compared them to another pair and they are exactly alike. My experience: NO SCAM, NO FAKES!! Advice: don't believe everything you read. My experience was definately positive.

I ordered from them, and then I checked the reviews and got scared. I was reading all these “scam” “fake” reviews and was totally regretting. Support was very quick (within 5 min) and helped me with my questions. My prescription ray bans arrived somewhat quickly, totally authentic (took it to an optometrist and they said it’s real). Came with the packaging and the original lenses (non prescription). I honestly think the company gets a bad rep cause only people who are motivated enough to review are the negative ones, and no one reviews the positive ones. Oh well. I’m happy with my new glasses.

DesignerOptics confirmed my order right away. Item shipped on time and was received on time. The magnetic sunglasses were exactly like the ones I lost and fit my glasses perfectly. I was very satisfied.

I placed order #801998 with Designer Optics on July 15, and it’s now been over half a month with no shipping update or status change. I’ve reached out to customer service asking about the order status, no response. So i want to cancel the order, but I’ve only received an automated response saying they’ll reply “within one business day.” It’s been longer than that, and I still haven’t received any follow-up. At this point, I am extremely disappointed with the lack of transparency and communication. If my order has not shipped, I expect a full cancellation and refund immediately. Otherwise, I will be filing a dispute with my payment provider. I chose this website based on the product availability, but now I see other reviews that mirror my experience. I hope the company can respond quickly and improve its order fulfillment process. Will revise this review if/when the issue is resolved.

Stop and check out the Google Street View of this lab. Wish I had paid attention to the reviews. I uploaded my prescription and placed an order on June 30 with overnight shipping. The glasses arrived on July 21. The lenses didn’t match my prescription. When I contacted support, they claimed I never uploaded a prescription—but still made and shipped prescription glasses anyway. That’s either a lie or a violation of federal law, you can't fill a prescription without a prescription. Their fix? A 15% discount to remake them. Even if they offered to replace them for free, I wouldn’t trust these folks again.

I am very pleased with my purchase of Ray-Ban frame. The shipment administration was performed well coordinate and delivery was realized satisfactorily on time. I intend to make additional purchases at Designer Optics. Thank you. Luis Mendez

I am very pleased with my Prada sunglasses purchase. I lost a pair I had originally bought for much more money from Sunglass Hut. Delivery time was reasonable and the glasses arrived as expected.