DesignerOptics.comReviews of designeroptics.com

Response from DesignerOptics.comAug 27, 2025

Hello Paulo, Thank you for your review. According to our records, order SY789852 was for the Tommy Hilfiger TH1543 OR80 00 5618 model, which was shipped to you on June 4, 2025. If the frame you received looks different from what you expected, please contact us at [email protected] or 718-412-0407 with photos so we can review and assist you further.

Response from DesignerOptics.comAug 27, 2025

We are sorry to hear about your experience. After reviewing your order, we can confirm that it was shipped on June 10, 2025, and USPS tracking shows it was delivered on June 18, 2025 to the address provided (tracking #420995679261290357460808356105). In situations where a package is scanned as delivered but the customer reports it missing, our shipping insurance policy requires a police report before we can proceed with a refund or replacement. This process ensures that we can properly file a claim with the carrier and resolve the matter. Once we receive the report, we will act quickly to finalize your case. Please know that our goal is always to support our customers and bring every order to a proper resolution. Thank you for your understanding