DesignerOptics.comReviews of designeroptics.com

Item I was looking for was in stock at a great price. Service and shipping was excellent and fast. Highly Recommend this site!

Lost my glasses and searched for the frames online and found designeroptics.com and was able to find the exact needed frames that’s were $200 less than my eye dr. I was so happy and the service was great and so was the shipping!!

I placed an order in June for magnetic sunglasses to go with a pair of Easyclip prescription eyeglasses that I had purchased elsewhere (I had lost the sunglasses). Before placing the order, I engaged in an online chat and also called the customer service number to make sure that I could order just the sunglasses. I was assured that this was true. So I placed the order. After a week, I checked via the "order confirmed" email, to see if they had been shipped yet as they were expected to ship in 1 to 5 days, and there was no change in the order, and no update available. After 2 weeks, I emailed, requesting an update, and waited several more days for a response. The response told me that the item I ordered had been discontinued by the manufacturer. (The website still shows this item as available). I responded and asked that they send me a set of frames + the sunglasses, since that item was still listed on the website, at the cost that I had already paid, as recompense for the poor customer service. The response that I received to this email did not acknowledge my email, and even said that they had tried to contact me about my purchase - which was not the case. Additionally, each email I received from them was addressed to a different name than I signed, so I was really not sure they were even reading my emails. After multiple attempts to call the customer service number, and not reaching a person, (and checking that I had never received a refund for the item) I was very surprised to receive an email in late September - a full 3 months after the order was placed - informing me that my order (containing an item that was reportedly discontinued) had shipped. The item I ordered did finally arrive; it lacks any kind of useful case (when I initially purchased these from another company, the sunglasses lenses came in their own small case). And still, the item that I was told had been discontinued remains advertised on the Designer Optics site - and it looks like I could order the same thing again today - for $15.00 less than I paid. In the meantime, I have received so many promotional emails, asking me to come back and buy something else. I do not recommend this company; the customer service leaves much to be desired. Yes, I have what I ordered - but not in the timeframe promised - and with poor communications. Update on 10/20 to reply to Designer Optics' reply: I do not desire any further resolution. My attempts to communicate with your company have been frustrating, and I don't have any reason to believe that will improve. And I will not provide personal information on a public review page. Since I finally have what I ordered, even though it took 3 months to get here, I am considering this saga done. I wrote this review to warn others of the shoddy customer service I experienced.

Quick delivery considering weekend and holiday! Great quality products.

My first time ordering from Designer Optics. Great selection, nice prices and order shipped quick. Will definitely order again from seller.

I recently ordered my 3rd pair of glasses from DesignerOptics that’s how impressed I was with the first 2 pairs. The prescription lens, the fit of the frames and accuracy of order was perfect. In addition the cost was better than other companies for the exact frames.

Adding ORDER NUMBER AS REQUESTED: Order SY819146. I purchased a watch. Price was really good. Communication is Bad. Delivery time was exceeded and I had to send a follow up email to ask for order status. Only then, did I get an apology email, and a day later a tracking number for the delayed order. The order arrived later than promised, even I paid for their "order insurance".

I purchased a pair of Rayban Chromance and I love them! They are definitely legitimate Rayban and they came in so fast. I found the pair initially at Sunglass Hut and looked online for a better price. In store they are listed for $285, I got them from DesignerOptics for $180… I’m so happy with my purchase. I love them so much.