DesignerOptics.comReviews of designeroptics.com

Terrible experience. Worst customer service ever. Followed all options to contact and request return and the are just ignoring me so the 14 days return window can close I am gonna be stuck with defect glasses. They came with a scratch and one of the hinges is not well aligned. I always order my glasses online and never have had a problem. Desided to try DesignerOptics.com because of the good reviews and raiting but I guess they are all fake. Very dissapointed, never again.

The order page said shipping in 1-5 days. IT TOOK A FULL FREAKING MONTH. When I finally did receive the glasses, the lab markings were still all over the lenses, circles, smears, lines like a child drew on them. They didn’t even bother to clean them.

Company is ignoring my email requests for the status of my order. Company promises delivery within 10 business days. They accepted my order and charged my credit card on April 3, 2026. They have provided an automated "We've received your message" response to my request for a status update on April 8. Response to my April 9 request: "Our usual response time is within one business day". No response to my April 10 request.

I had a pair of frames that I wanted an exact replacement of. Mine are 5 yrs old but love the style and color. I asked my Optician to see if she could find a replacement. She did. I had questions to assure I was getting the exact thing. The customer service person was so very helpful, knowledgeable, and professional. We ordered them and they are exactly what I wanted. They are great quality and I received many compliments when I wore the old pair so go with what works. It is hard to find glasses that have spring hinges, as many people like to switch frames often. I do not so my frames need to last.

Designer Optics had the frame I couldn’t find anywhere else. I loved the customization options and fabulous result. Recommend! Also- the Fendi frames were unfairly characterized as flimsy. I wear them every day, hiking, biking, etc... Very strong

Not enough description to order the proper glasses. Customer service responded within 24 hours but doesn’t actually answer your question or resolve the issue.

These are the positives. They had a nice selection of designer glasses and they had a pair that I couldn’t get anywhere else. The price was very good. now for the negative. need more information on the description of your eyewear such as on the sunglasses are they polarized are they lenses made of glass etc… shipping was slow and what I mean by that is getting them onto the delivery truck so it could get to me. I don’t know why company say they made a label thinking that means they shipped the product. 

The Frames received are as advertised and described. No hidden fees. The quality of the lenses have been great so far.