Dennis KirkReviews of denniskirk.com

Bought S&S valve spring kit for my 74 sportster, alternate part number was listed. Received kpmi kit. Website didn't mention alternate number was not S&S. Nobody could answer question if kibble white makes for S&S. All the springs in the kit were under Harley specification of 1&1/2 outer spring and 1&23/64 for inner spring. So, they repackaged some bad springs and sold them. I am waiting to hear from technical support to clarify this issue. Also contacted kpmi to alert them and see if they can help to clarify this situation.

I would give them a zero if possible , Buyer beware ,My ordered tires for my 4 wheeler in the beginning of September as a birthday gift , only 2 were shipped , Now it is December , The other two never shipped , excuse after excuse after excuse on phone for months , Cancelling and won't be buying anything from here again , Thanks ! Not.................

Just called customer service to ask about returning the helmet I purchased. Since I took the tag and sticker off the helmet I was informed it was used and not returnable. I was honest and admitted to using it on a ride to try it. It's too big and the wind wants to take my head off. VERY DISAPPOINTING!!!

I placed a $1300 order with Dennis Kirk on 10/15/21, no sooner did I submit and I received a call from Dennis Kirk confirming my order. I was told the order would be shipped that evening. On 10/19/21 I received a voicemail from Dennis Kirk they made a mistake, didn't have all of my order, were cancelling it and refunding me. An hour later half my order arrived at my front door. I called and spoke with customer service, they were apologetic, admitted mistakes were made internally, I was offered no solution or concession, "maybe the items would be back in a month." The call ended with my being told a manager would call me the next morning to follow up. The manager never called, I was left with half an order and to expect a refund in 3 days. I found what I needed elsewhere and bought it. When a company's job is to fulfill orders and can't do it, you know there are bigger problems. No inventory or out of stock message at point of purchase, no recognition in follow up call they were selling something they didn't have, voicemail message an hr before delivery saying sorry we screwed up, order is cancelled and then no follow up by manager to resolve. Everything Dennis Kirk has can be found direct somewhere else.

Fortunately I had my bad customer service experience before I ordered my parts. I called to ask if they offer a military discount and was informed that no they do not. I then went on the website to go ahead and order my parts and they ask for a donation for military veterans. I called back to ask about this and the woman tells me she has no time to deal with me yelling at her even though I've never even raised my voice and we had only been on the phone approximately a minute. How hypocritical is it that they don't offer a military discount but then they try to take money to supposedly give to military charities to make themselves look good at no personal cost. I guess it's a good thing that former soldiers like myself do not employ the same strategy when we enlist and offer up our lives in defense of our country so that places like this can even do business. And then you try to justify again. You say that you are raising money but all you have done is tack a donation button on to your site and channel other people's money to your charity. And there are plenty of sites out there that do verification of veteran status for online business. You have no scratch in the game, you're just pretending.

Ordered a "new" 130/90-16 tire for the bike. Tire arrives and it's 3.5 years old. Call up DK, the guy is like "well, some tires can be that old, I can sell them up to 5 years and they can be on the bike for 10". Seriously. He says "must be an oddball size". Nope 130/90-16. Then he's like "must be an oddball brand". Nope. Bridgestone. I would steer clear of this company if you are looking for fresh/new tires.

I ordered a trunk rack for my 2012 Road King. The first one l received was the wrong part. The second one l received was missing Hardware. This is the first time out of many purchases, that l had a problem. All correspondences to correct my order were handled in a timely manner. I was met with a very Courteous and Professional responce with the problems of my order, from the Receptionist that first answered my phone calls, to the Sales and Customer Service Department representative that l was immediately transferred to. As per their Purchase agreement, l returned the rack with their provided prepaid return shipping label that was in-closed for a guaranteed full refund if dissatisfied with their products. To my fault without thought of having to return the item, l dissguarded the original box that the Rack was Originally shipped to me in and l had to pay a $12.00 cost to UPS for repackaging. I would Still, Highly Recommend the Dennis Kirk Company and their products as a Highly Reputable Vendor, to Faimily and Friends. I will continue as a Loyal Patron. Sincerely, Dr. Wayne F. Landry PhD Saint Petersburg Florida

I ordered a sissy bar from them for my harley and not only were they very kind but I must say that despite being in Italy they made sure to get me the product in record time !!! if I had ordered it in Italy maybe it would have taken longer besides… great product !!! VERY GOOD!!!🔝🔝🔝