Dennis KirkReviews of denniskirk.com

Never received parts I ordered. Refused to refund my whole 100 dollars or send me another set of pipes. Very poor customer service. Even if they were stolen from my porch seems 100 dollars small fee to take care of a customer. Should have been sent signature required also. 9/14/22 response: recently another ups delivery was 5days late and damaged. From what I understand they are not the company they once were. That you keep using them is poor business because of the effects on your customers. I recently chatted online with the foremost up and coming delivery/product company I call big A. I was dissatisfied with a couple products and both weren’t eligible for return. Know what they did? Refunded me no questions asked 200 dollars. You guys and UPS argue, justify, etc.. Can’t even talk to a live person at either company. Big A delivered me the pipes in less then 24hrs,to my door step. Might wanna look into using them your competitors are

We just bought a tire from Dennis Kirk and had Harley Davidson install it for us and the day after we got it, the sidewall blew on it as we were on the interstate doing 70mph. We just looked at the date and it says 2012. That could've been deadly, luckily my husband was able to keep it from laying down and us hitting the street. I've tried to call customer service and they will not call me back. This could have ended very badly if we hit the road doing 70mph

Ordered parts, never told they were on back order, I called in and they said 30 days. 30 days turned to 10 months. I called in 6-8 time checking on status...NO communication from DK. I will NEVER order from them again, too many other choice. Customer service is rude, CS MGR gives lip service, no actual concern!

Purchased tire when it arrived it said march 2016 ! sold me old motorcycle tire!

Bought a saddle an gel seat and it was terrible. Never used it and used the return label. They said they sent me a refund thru PayPal. 6 days later and nothing. They said the refund was minus the return shipping. I asked what about the $7 tax I paid. They said they didn’t charge any tax. Well I paid 89 plus tax. They said eBay must have charged me the tax and I would have to get it from them. Called eBay, very nice girl, and she said that is not true. I had already bought a pro pad gel seat from Dennis Kirk before the other had been delivered back to them. I was going to buy another for drivers seat…..not now..I will buy it from jp cycle. Don’t do business with Dennis Kirk!!

Buyer Beware!!! I returned a snowmobile bib and boots because they didnt fit right. Customer service accused me of sending them back used and dirty and told me they would only give me 65% of my money back. I literally tried the items on in my kitchen before putting them in the box to return. Tags were still on the bibs and in perfect condition. Rep said their was food on bottom of the boots and that my kitchen floor must be dirty. Are you serious???? The rep then said "you aren't getting your money back" and hung up on me. They scammed me! Nothing short of stealing!

Found almost everything I needed for my project easily and at a fair price. Shipped my entire order that day. I only got it late because the USPS did their best. Was missing one item but after only a couple of emails, got a replacement part shipped out, no problem.

Oh, wow, I wish I would have checked this company out here before we made our last order. We somehow had a previous order that went alright so I thought it would be good to order from them again. I was wrong. We ordered a windshield for our Harley on Jan 21 and got a confirmation on shipping that same day with a tracking number and expected delivery date of Jan 25. Okay that sounded reasonable so we waited. Yesterday was Jan 25 and the package did not deliver but we thought okay give it another day. We had been busy and didn't check the tracking. Today is the 26th and no delivery so I tracked it with the USPS number and it showed that the package had never been scanned as being picked up at all. So we called customer service to find out where is our missing package and a rude female tried to tell us that it is not the company's problem but that we would have to call the post office. That she could not file a missing mail case before 15 days had passed. Then when we asked to speak to her boss she said he would call us back and actually hung up on me. Sorry but I am a seller also and I deal with this exact same thing sometimes for my own customers. I have filed missing package reports with the PO within 3 days and they have always helped me find them. It takes a simple phone call and it cannot be the recipient calling, it has to be the sender. The only good thing about this ordeal is that the supervisor did actually call back and spoke to my husband. He was not rude and said he would get it investigated and if it wasn't scanned and moving through the postal system within 3 days he would reship. So now we wait to see if that is really true. After reading some of the reviews here I am still having doubts. I will update with what happens in 3 days. As of right now, I do not recommend this company.