Dennis KirkReviews of denniskirk.com

I gave a one because I couldn’t do a zero. Be ready to wait and wait. I ordered a bearing on May 3, May 9 came and went with no parts and probably same nasty customer service rep. Can’t even get money back because I ve never received parts to return. I hope they enjoy my money for nothing. I’ll just eat them and NEVER,, EVER order from them again!

Ordered parts and received goods and good customer service

I purchased a Shoei helmet from the retailer. Upon receiving it, I reviewed the return policy on the order form so that I could adhere to their terms. Nowhere on the form did it mention that the film on the visor should not be removed or there would be a 10% restocking fee. So I proceeded to remove the film so that a proper field of vision test could be done. I wear glasses and liked to make sure that "all's well" and that nothing was obstructed before keeping the helmet. Fortunately, the field of vision was great. Unfortunately, the helmet fit was too tight on the top of my head, even though it's the same size as my previous helmet from Shoei. I tried to put the film back on the visor with the intention to protect it during transportation back to DK. Everything was packed up as carefully as I could. After they received the package, according to DK, packing was "sloppy". Their customer rep also informed me that there would be a restocking charge of 10% or approx. $70 since the film was removed. And, that it's non-negotiable. During the conversation with DK's customer rep, there were feelings of shame and frustration, I was belittled and talked down to. The rep asked, "would you pay full price for a helmet with the visor film removed?" Well, that depends if the visor was damaged in any way without the film. Helmet is a tricky item to purchase from afar. This experience basically taught me to simply go to my local shop, even if it's 90 minutes away. Support your local business and be cautious of B2C arm of a brick and mortar shop like DK as it does not understand that business should be conducted with transparency and respect of customers.

I've had good luck with Dennis Kirk in the past, or it would be 1 star. This morning, 1/31/2017, 0915 CST, their website was not working on Safari, Chrome or Firefox. I called the toll free number and told the young lady their website was not functioning. She told me that was not possible, as she was on it. Funny, I could open every other page I have bookmarked. Regardless, she said go try again online, which I did, still not functioning. Called back a second time, only to be told (again) their website was functioning. I ordered V Twin engine oil, etc., that totaled about $81. I authorized her to charge my card, which she did, only to remember that any purchase $89 and over was free shipping. I told her to add another quart of tranny fluid to get it over $89. You would have sworn that I asked for her first born with my request......"now I have to call another department, etc.," as she acted totally inconvenienced. I finally said just ship my order. After, she never once said, "we can make this work, no problem." I very rarely write reviews, but wanted to today. This person was rude, condescending as though I had no clue how to reference a website, and her attitude regarding adding to the order once my card was charged. I thought Dennis Kirk was better than this. There are plenty of companies that appreciate business, and will go as far down the road as possible to satisfy their customers.