Dennis Kirk is the world's largest retailer of parts and accessories for motorcycles, snowmobiles, ATVs and off road vehicles
Dennis Kirk (denniskirk.com) has 207 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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fred
Bought a part PAID for next day shipping. it arrived 9 days later. I refused shipment. They didnt refund shipping. I called and asked why they didnt refund shipping. they said "its not guaranteed" and "we aint fedex" How do you not refund when i PAID for next day shipping.. HOW about deniskirk GFYS
Grip R.
Dennis Kirk is a sham... I call once for a return. I get transfered to a guy who claims I been calling all day and threatens to call the cops then hangs up. What the hell is going on over there? No time for those game. They can deal with Visa.
Mike J.
Bought carb rebuild kit $45 plus shipping. Half the parts (orings and gaskets) where unusable due to quality. Called customer service and was offered $10 credit. No returns because I opened the package? How would I know it was a junk part if I can't open it to compair. Stupid.. Will never order again.
Tim W.
Very happy got the ski skins within two days very pleased Will order from Dennis Kirk again rating a 10
Hell's favorite Salty M.
Worst customer service ever. Ordered slip on pipes for wife's trike for xmas. They shipped 2 different pipes in the box. Some lady telling me oh newer bikes have different size mid pipes. SURE!! it was written as 2" mouth, got a 2" and 2.5" w t f. Tech support tries to sell me some hundred and $50 adapter which is completely irrelevant to what the problem is. Finally I gave up and said just give me my damn money. They were just so rude
Response from Dennis KirkJan 22, 2021
The new Harley Touring models take 2 different muffler I.D.'s ,Harley can confirm
Rodrigo Nasa N.
My front wheel arrived from China before my back one arrives. It came with two dents. Because lock down was happening and shops were closed I couldn't fit my wheels so took two month to be able to see that damage and when I emailed them they said it was passed the warranty. Then I sent photos and videos and they said they couldn't see it. I was also emailing China probably because she couldn't even speak English properly. Another USA company sold to cheap Chinese products.
Response from Dennis KirkDec 21, 2020
Dennis Kirk is based in and runs all operations in MN, USA. I cant pull up anything by the name you used for the review to see when the wheel was purchased.
William H.
Online shopping was easy and items arrived 1 day earlier than stated
Polly H.
My first order with Dennis Kirk, goods despatched on time by UPS and all seemed to be going well. UPS left $564 of goods on my doorstep and they were stolen. Totally UPS's fault. Spoke to Dennis Kirk on September 4, said they send goods uninsured and unsigned for. I sent the police report and Dennis Kirk said they would open a claim with UPS. Followed up by email September 23, no reply. Today October 10 still no reply and I remain $564 out of pocket. Do yourself a favor and use an established retailer who deals with problems when they happen rather than just ignoring you.
