Dennis KirkReviews of denniskirk.com

Sandy Boerner, Denis Keira and Travis did such an unbelievably poor job at customer service. Did not tried the slightest to resolve the issue. Did the bare minimum by responding to my emails but did not tried truc the issue. I emailed this company right after placing the order realizing that I had made a mistake in the address and the product. Asked to fix address, they didn’t try to correct it…

I have ordered several items from in the past few years, never had a problem. They had parts in stock no one else did and I received them with 3 days always. I just bought Dunlop American Elites for my Deuce, because they had them in stock in the sizes I needed. Ordered on Saturday, received on Wednesday. The date code showed they were both made 2 months ago, not sure why some reviews said they got old tires. I will continue to deal with Dennis Kirk.

I don’t know why people are complaining about bad parts and tires. At least you got something. On June 2 of this year, this company charged my credit card for over $300 for no reason. I never ordered anything. When I called them, the person who answered wouldn’t even tell me where the parts were shipped so I could let my credit card company know where to look for the scammer. They must have an address. She told me it was fraud and to go to my credit union for resolution. For all I know, they are the problem. Trust them if you want, but I wouldn’t.

I called about a part I ordered 2 months ago never got a call or e mail on where abouts the part is. I called back to figure out the payment options and she was rude inconsiderate in professional lady who also hung up on me I called back and tried to explain my situation to someone else named Sandy I got a name this time but sounds like the same rude lady and I told her I was stuck in north Dakota and she laughed at me for a longer then normal time very unprofessional and I will be calling your manager Travis about this issue.. we are paying customers and don't need to be treated like garbage and laughed at.with out customers you won't have a business. I'll be finding a different parts dealer

Called in an order and called back within 30 minutes to cancel because the Harley dealership said the part was not required for my installation. Not only would they not cancel the order after 30 minutes, the woman I spoke with was rude, nasty and even hung up on me. I wasn't rude or nasty. I just stated the facts. I will sooner pay more for a product from another company than deal with this horrible company ever again.

Ordered some drag specialties saddle bag guards in august. Didn't recieve them until may but with supply chain issues that's fine. The box was mislabeled from the factory in Taiwan so the wrong part shipped, again fine. But when the replacement came do you think the contents were verified? Nope sent the same wrong part with the right item number on box. Still, gave them more than a week to look into this and had to call again. The only answer i got was, we dont have it (they never did) and for 30 more dollars you can buy this one! And don't worry, we're going to wave the return shipping fees! At this point you owe me 30 dollars and a free hat! With such a big name in the industry you would think customer service would be better.....

Bought a 9" Gun Smoke 9 in. Windshield - 65-9040 Part #: 234517! They sent me the Worst WAVY, DEFECTIVE PIECE OF CRAP I have ever received from a purchase of any kind!! I returned only to find out they are NOT REFUNDING MY CARD BACK THE FULL Amount!!! I filed a Police Report and Attorney General Complaint!!! Thieves these people are!! They don't care about you, just your money!!! Terrible company!!! Travis the Manager real Jerk !!!~

I had previously ordered a seat from J&P cycles . I was told it was in stock and it wasnt . So I called Dennis Kirk and they said they would price match seat and I should expect a 81 dollar refund. a week goes by still no refund .I called on 6/1/2022 and the lady i spoke with says they dont price match with J&P cycle but she would transfer me to the lady I dealt wth first and I ended up leaving a voicemail and wait till 6/2/2022 to call back around 12:15 est. The lady I then spoke with told me they did in fact price match J&P cycle but being the seat wasnt in stock I wouldnt get a price match refund. I explained it wasnt in stock when i placed the order with Dennis Kirk but was told I would get price match refund. Long story short with all the misinformation I was told . I will not be getting my 81 dollar refund . I will no longer be doing business with Dennis Kirk . I usually had no issues till this and I know Im only one person . But they couldve gave me store credit or something to have made this right . But they dont care if I shop with them or not . If they did they wouldve stood behind their word on my refund.