Dennis KirkReviews of denniskirk.com

I purchased two items from them less than 1 hour apart. These items were very small therefore they could/should have gone in the one package. Instead, they send two packages. Coming to Australia the cost was $400 AUD. The items themselves was about $20 AUD. Tried ringing the number/s would say disconnected. Sent an email and got a reply. I own a 74 FLH Shovelhead and I'm going to spend a lot of money replacing parts and doing it up. However, these parts WILL not be coming from Dennis Kirk ever again.

I have been ordering parts from them for 3 years now and have so many good things to say about them like speedy shipping,great product,great price,and wonderful customer service. Will order from this company as long as they have what I need.

Customer service department is absolutely rude. I can't believe you can a run a business like this. If you hate your job this bad then quit. Don't make everyone's life miserable in the process when they call into ask a question.

I ordered a new clutch cable for my bike, I will take full blame on ordering the wrong size. I sent the cable back as instructed by Dennis Kirk customer service, and put the new one on the sheet provided. After waiting over a week with no word from DK I called to see about my return. This is where it goes down hill, I was told they are going to charge me for my return plus shipping in order to get my part. They didn’t offer any kind of relief and I won’t be doing any business with this company in the future. If you get anything from them I hope it’s right the first time or you will be out extra money.

Always have the best customer service and fast shipping and if there is any issues they resolve it asap have been a customer of them for years and will continue to do so thanks dennis kirk

Wrong Bassani exhaust sent and when I called costumer service they were rude and unapologetic. First and last time dealing with this company. Do yourself a favor and order from Revzilla or J&P Cycles. That is correct, she said she will go the next day to the warehouse but I just wanted to return for refund and I am sending it back today. Thankfully I saw on the box stating 36inch model, otherwise it would be brought to my HD dealership and the wrong $1500 exhaust would be installed with no ability to return after the installation. So I understand things happen but it would be 1500 waisted dollars for me. On top of that I had scheduled installation for this friday and scheduled day off for that so naturally I wasn’t happy with receiving the wrong part. The lady in costumer service didn’t seem to care for any of that.

Dennis Kirk returns are a scam. I ordered a larger windshield for my new snowmobile. When it came it appeared to have been returned—loosely packed in a plastic bag with no protective film. I took it out of the bag and held it up to my sled and saw that it would not fit without major modifications. After returning it I got a call from their customer service accusing me of installing it, damaging it and then returning it. They are insisting on a 30% discount for the return. Apparently this is how they make their money.

Horrible customer service. Quick to take your money but God forbid you have something wrong with your order. Spoke with Kassondra who seemed like I was interrupting her candy crush game.