DellaReviews of dellahome.com

Friendly caring people were eager to help.

Customer Service was exceptional. Fernando V handled my issue with my Della portable ac. Although only 7 months old it developed a compressor failure. When I reached out I was connected to Fernando. He was polite, very pleasant and professional. Walked me through the steps and assured me of a complete refund. I was astounded with how easy he made the issue of the AC failure. No hassle, no problems just excellent customer service. This company is very lucky to have Fernando V working for them

Does the job! Love the ease of the phone app and the remote control. Study and efficient.

My Della Mini-Split HVAC system far exceeded my expectations! I am awed at how quickly it cools my RV as well as keeping it warm in 20 degree weather. I am blown away with the quality of this system. Thank you Della team for all of your assistance. This company stands behind its product and its customers! I cannot thank you enough for everything you have done to make this the best purchase I have had to make!

I spent a couple weeks deep diving mini split heat pumps after getting bids for 15-18k to install a traditional system in my barn (central Ohio). After I had determined that a mini split hyper heat pump was definitely the way to go .. I spent another few days reading everything I could on which brand to go with. In the end I decided to go with Della. I am SO glad I did. I started with (2) 12k 2SEER24 units. The install - pretty straight forward (get a lineset bending kit for 30$ .. the red green blue yellow inserts) … the unit looks and functions flawlessly .. the app is perfect!! Got it linked up to Alexa in no time for easy voice control. I could go on about how much I love these mini splits. The electric heat I had previously been using was so expensive and inefficient to run and took manual controls. But here’s what really got me … after a couple weeks of use I discovered I had a slight hardware issue on one of the units most likely due to install. I called the number on the Della air handler unit .. not really expecting much help .. but the phone rang once and a real person answered. Hector worked though the issue with me .. asked me to respond to his email with a breakdown and photos of the issue .. and then told me he would get back to me within a day. He replied that evening saying Della was sending a replacement part at no cost to me. I was truly blown away by the entire customer service aspect of this company. That goes a LONG way in 2026. I cannot more highly recommend Della!! Thank you Hector - thank you Della! You guys have my business for life! Ordering our 3rd unit this weekend!

Fast shipping and provided a daily tracking update. Customer service was very helpful and was an American.

The app stopped working, I can’t manage my mini split from my phone, what’s is going on?

So I’m not really the type of person to leave a review for anything, this is actually my first. I recently had an issue with my mini split ( no fault of Della, my outside unit froze up due to a recent snow storm and I didn’t shovel out around it, after realizing that it was under 3 feet of snow I shoveled around it and saw that the unit was completely full of ice, I decided to put a torpedo heater near it and thaw it out unfortunately I didn’t pay attention and melted the fan blade.) so I went on their website and ordered a new fan blade and spare motor just in case the motor was bad after all my mistakes, I received my order promptly, unfortunately the order was incorrect, the motor was correct but the fan blade was actually another motor, so I didn’t receive the fan blade, I emailed them to notify them that my order was incorrect, and called and left a message, the next day I received a call and was asked to send pictures of what I received because on their website it showed the correct part and what I received wasn’t it, I spoke with Lizzie and she said she would talk to the tech department and get back to me, surprisingly she responded quickly and notified me that there was an incorrect listing on their website and that they would ship me out the correct part that day, not only did they ship it at no cost to me they didn’t even charge me for the correct part, and said to keep the incorrect parts for my inconvenience, then I got an email that they were refunding me my entire original purchase, this company and especially Lizzie have renewed my faith in humanity and dealing with online ordering, not because they gave me something for free, simply because they stand behind what they sell, admitted that they made a mistake on their listing, returned all messages and phone calls, and were completely courteous and respectful throughout my entire experience with them, way to support your customers, I will never buy anything that they offer from anywhere else. Thank you for everything Sincerely Raymond Slowik