DellaReviews of dellahome.com

I want to recognize Fernando Vasquez from Della Support for truly saving the day. Before doing so, I’d like to provide some context. I previously purchased no name mini split systems from eBay, and in just over a year they began to fail. Determined not to repeat that mistake, I thoroughly researched mini split manufacturers with strong reviews for both hardware quality and customer support. During my research, I came across Della. Fast forward to 2025: I purchased three Della units, all of which worked perfectly. However, during a recent cold spell here in Florida, one of the units failed to produce heat. It took a bit of navigating through Della’s support channels, but I eventually connected with Fernando. He took the time to listen carefully and acknowledge all the troubleshooting steps I had already taken to confirm the unit was defective. After reviewing everything, he fully covered the unit—something I am extremely grateful for. I chose Della specifically for the assurance of quality support if I ever needed it, and that turned out to be the best decision I could have made. Thank you, Fernando, for your exceptional help.

There was an issue with the original order where the accounting department canceled the order. Joey was able to resolve the pricing issue quickly and was so join ensuring the second order was processed! Additionally the was an incorrect zip code on our order and it was being shipped far from our house. Lizzie went above and beyond to quickly update the correct address with the shipper and get the shipment back on track A great customer service experience by all!

It was nice to actually speak to someone in customer service that you could understand and take care of questions on timely.

Lizzie, Customer Service at Della Home was extremely helpful in resolving an issue I had with a mini split ground stand that I purchased. I was able to return the item with no problems. I highly recommend Villa Customer Service and products.

I had a question about the promotional deals and I called the 1-800 number. Lizzie promptly answered and helped me in 5 minutes or less, emailed me back, and was able to solve my problem quickly. Thank you, Lizzie and Della Home!

Great customer service and technical support. So far super impressed with my 9000 BTU Vario mini split for my workshop!

Everything was fantastic. The rental of the equipment was perfect all the equipment that the average diy person would not have, and it made the install go without a hitch. The unit itself was so quiet you could hardly hear it.

Would not give a discounted that started less than 1 day after I bought.