DellaReviews of dellahome.com

great support easy ordring quick repair

Terrible customer service. Product is incomplete feom what i ordered. Took an extra 7 days to deliver. Will never buy anything from you again.

Placed my order for the DELLA Vario Series 45000 BTU Dual Zone Mini Split AC via Della's site. The site had all the information I needed. I did have a follow-up question after placing my order and I used the chat feature which also gave me the option to call their support team. I loved that it was a direct call to a live person and not an automated system that required me to navigate a bunch of prompts. Kudos to Della for an easy buying experience and an easier support call!

Della customer service was amazing. They sent me a defective unit, but was very accommodating in wanting to make things right and send a replacement. Krystal, from their customer service team was really amazing to work with. She handled everything so quickly and was very patient, and handled everything very promptly. She made the experience 100% pain free. I would purchase from Della again and reccomend the company highly

Purchased a 12000btu heat/air mini split 5 years ago. Replaced half the installation parts because they were cheap and not the correct size. Have had unit services 5x in 5 years. Just found another leak in the outside coil. Contacted company and waited on hold for over an hour to be told it's a discontinued unit and they don't have parts for it in their warehouse. No suggestions even where I could even find and buy parts. Also was told only a 1 year warranty on all their products. When I had problems with it originally I was told to uninstall it and ship it back at my cost. Even outside condensors coils. Another cheap Chinese knockoff amazon product that doesn't even last a year. I'm over $2000 in with the unit, installation and service calls and now I have to throw it away and buy a new one because the company sucks.

Customer service helped me very much , Della is the best mini split system!

The install kit supplied all required tools and materials to make the installation a breeze!

Great product! Fast shipping!