DellaReviews of dellahome.com

Response from DellaSep 24, 2026

We’re very sorry that your newly installed system is not working as expected. We understand how frustrating it is to experience an issue so soon after installation. The replacement fan motor has already been shipped. Please feel free to contact us if you need help checking the shipping status or have any questions while waiting for the part. We appreciate your patience and hope the replacement gets your system back up and running soon.

Response from DellaSep 11, 2026

Thank you for taking the time to share such detailed feedback, we’re also glad to hear that you’ve generally been happy with the performance of our units and our parts service. We’re sorry to hear about the warranty experiences you had with your previous units. To clarify, our standard warranty provides coverage for one year, and when a covered issue is confirmed to be a manufacturing defect within the applicable warranty period, it is not simply denied without review. At this time, we also offer a Lifetime Warranty with product registration, subject to the applicable warranty terms. We understand that your experience has shaped your decision, and we respect your feedback. We’ll certainly take your comments back to our team as we continue working to improve both our products and customer service.

Response from DellaAug 19, 2026

Thank you for sharing your experience, and we sincerely apologize for the inconvenience and confusion caused by the shipping delays and missing items. We’re glad our Support team was able to assist and address your concerns. We truly appreciate your patience and kind words. We hope your installation goes smoothly and that you’re happy with your Della products. If you need any assistance along the way, our Support team will be happy to help.

Response from DellaJul 30, 2026

Thank you for your feedback and for letting us know that you like our units. We're very sorry to hear that your experience with our customer service was frustrating. We apologize if your questions were not answered clearly or directly. Your feedback is important to us, and we'll share it with our support team so we can improve our communication and provide more accurate, straightforward assistance. If you still have any unanswered questions, please feel free to contact us again.

Response from DellaJul 29, 2026

We’re very sorry to hear about the delay and understand your frustration, especially with an issue occurring right out of the box. We sincerely apologize that you were expecting a callback and have not received one. Please contact our online customer service and provide your order number and details of the issue, and we will help collect the information and arrange follow-up with our technical support team as soon as possible. Thank you for your patience, and we appreciate the opportunity to help resolve this issue.

Response from DellaJul 23, 2026

Thank you for your continued support and for choosing DELLA again. We're thrilled to hear you've had a great experience with our products. We're very sorry to hear about the delivery experience with the second order. Shipping methods may vary depending on the size and type of product. Larger items are typically shipped via LTL freight, and the carrier is generally expected to contact the customer to schedule delivery and obtain a signature upon arrival. We sincerely apologize that this did not happen in your case. We appreciate you bringing this to our attention, and we'll share your feedback with the shipping carrier to help improve future deliveries. Thank you again for your support and understanding.

Response from DellaJul 9, 2026

We're very sorry for the inconvenience and frustration this has caused. We sincerely apologize that the unit stopped working after less than a day of use. Your replacement part has already been shipped. Once it arrives, we'll do everything we can to help you get your unit back up and running as quickly as possible. Thank you for your patience and understanding, you can please contact our customer support for the tracking number, and please don't hesitate to reach out if you have any questions or need further assistance.

Response from DellaJun 14, 2026

Dear customer, I do apologize for any trouble this has caused. Regarding the air flap not fully closing on the left side, this is something our technical team can help you troubleshoot.We understand your concern and want to make sure you are fully satisfied with your system. If you would like, our technical team can provide a PCB board upgrade option to optimize temperature behavior and improve user experience. We strongly encourage you to contact our technical support team so we can review both issues in detail and provide the best possible solution for your unit. We appreciate your feedback and the opportunity to assist you. We are here to make sure your system performs as expected.