Defy MedicalReviews of defymedical.com

Defy has had a great reputation - Pass tense. If you call them today, 12/17/205 the customer service people will shower you with apologies due to the lack of production. They finally confessed that they do not know what is happening at Defy. I have been talking with them since November. I had my prescription written on 12/05/2025. The clinician said this will invoice today. Once it invoices, it will be immediately sent to the pharmacy. NOT TRUE! Defy sat on this order for over a week. Never sent anywhere. When calling they do not offer anything in terms of help or anything to correct the situation. So, I'll give them one more week, then, I will reverse the charges on my credit card. I'll keep you posted. DO NOT BUY FROM THESE PEOPLE!!

My experience with Defy Medical was very positive and professional. The staff was knowledgeable , took time to answer my questions, and made the whole process feel easy and comfortable. I felt well cared for from start to finish.

I have been a patient of Defy Medical for 3 years +-. Dr. Caulkins is an amazing doc! Every employee has always been friendly. I have experienced the ugly side of Defy after having multiple delivery problems. I pay quite a bit extra to have my medications delivered next day due to the extreme heat where I live. I had a next day FedEx delivery leave my package in the mailbox, vials were so hot I couldn't handle them. It took over a week and hours of phone calls to replace, so now I require a signiture. My next order UPS attempted delivery 3/4 of a mile from my house, I contacted the pharmacy & Defy, a new prescription was sent, FedEx attempted the delivery at a small outbuilding, my house was in plain site. That was over 8 days ago. I have emails from Defy saying to solve this myself(paraphrased), they can't do anything due to federal laws, they don't send prescriptions to local pharmacies. I do not have a relationship ship with their pharmacy & the pharmacy is not going to refund the money I payed to Defy. The federal law they claimed allows them to write another prescription as I never received the medications. Defy does send prescriptions to local pharmacies, they have a billable electronic form. This is the treatment they give to 3 year + patients/ customers. I believe Defy Medical is a victim of its own success. Beware it's all good till you need help. 10-27-2025 Defy managed to send an incomplete prescription to a local pharmacy. I will need to drive 2 hours to pick it up. Then another 2 hours when they send the complete prescription. It seems to me they are intentionally punishing their patient.

Defy Medical provides knowledgeable staff and reliable service, making the treatment process straightforward and supportive

I just feel a little more confident in my outcome and am so hopeful of my bettering soon. Everything was covered well and I suddenly feel hopeful. That’s so important when one is struggling. I feel like she heard me and said let’s go. That’s what those of us deep in meno need. Very appreciative of the knowledge and the plan set forth. Super excellent outcome.

I learned what I was getting myself into.

Lauren listened to everything. She was very thorough!

Marisa is amazing! She is intelligent and compassionate. She truly cares about her patients. I am so thankful for her!