Defy MedicalLearn About Our ClinicMeet our Care TeamTRT for MenBHRT for WomenDefy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you. Our services include:• Testosterone Replacement Therapy (TRT)• Bioidentical Hormone Replacement Therapy (BHRT)• Sexual Health Treatments• Erectile Dysfunction Therapies • Thyroid Therapy• Peptide Therapy• Nutrition and Supplementation• IV Infusions• Ketamine Therapy • Fat Loss and Weight Management• Aesthetic Services • PRP Injections
Defy Medical (defymedical.com) has 3,300 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Marnee S.
The time of the appointment allowed for a thorough assessment of my issues and I appreciate the knowledge. Michele was kind, knowledgeable, open to listening and just wonderful overall.
Response from Defy MedicalJun 5, 2026
We are so glad to hear that you had such a great experience with Michelle! We will share this feedback with the team!
SCOTT C.
Fast service, answered all my questions, very professional. I'm very pleased with the overall service they provided. Thank you Scott Cardinal
Response from Defy MedicalJun 5, 2026
Thanks for the great feedback!
Nate C.
Morgan was very knowledgable and professional. And answered all of my questions thoroughly.
Response from Defy MedicalJun 5, 2026
We love hearing this type of feedback. Keep up the great work!
GRAYBILL-PAULING,SASHA
Beth was great, I appreciate her easy manner and clear explanations. It was great to finally find a provider that understands hormones!
Response from Defy MedicalJun 5, 2026
This is what it's all about! Thanks so much for the terrific feedback!
KINLI,BORA
All of my questions were answered clearly, and my concerns were addressed in detail. I feel confident moving forward because everything was explained thoroughly.
Response from Defy MedicalJun 5, 2026
We love to hear that! Keep up the great work.
AE
Defy is amazing! Blessed to have found them
Response from Defy MedicalJun 5, 2026
We are lucky to have such amazing patients. Keep up the great work!
Joseph C.
The medical staff has been great, the back office, the processing the product delivery has been very very disappointing. They have also started changing to write a script, charging to call a script in, not willing to accommodate when life events happen. As much as I love dealing with the medical staff the back office BS is going to drive me to another clinic.
Response from Defy MedicalMay 29, 2026
Thank you for sharing your feedback. We’re glad to hear you’ve had a positive experience with our medical team, and we’re sorry the rest of your experience has been frustrating. Our team is aware of these concerns and is actively working to address them.
Helen J.
I had been a patient with Defy Medical for several years and had no major issues until recently when I needed to reorder my medications. I called the clinic and was told their policy had changed, and that I now had to see a provider before they could approve my refill. I agreed, but then I was told I also had to purchase lab work directly through them. I explained that I have always done my labs through my insurance, and Dr. Saya had accepted them in the past without any problems. I had already submitted two recent lab results one from January and another from April. They told me the April labs were missing some items, even though the tests I completed were directly related to the medications I was prescribed, and this had never been an issue before. Unfortunately, they refused to work with what I provided. At that point, I decided to leave the clinic completely because the situation felt more focused on generating additional revenue than on patient convenience or continuity of care. I am genuinely disappointed after being a long-term patient, and I hope someone in management sees this and understands that I probably will not be the only patient choosing to leave because of these changes. It is truly unfortunate.
Response from Defy MedicalMay 12, 2026
Helen, thank you for sharing this. We’re sorry your recent experience left you feeling frustrated, especially after trusting Defy with your care for several years. Our lab and follow-up requirements are in place to support safe, appropriate treatment, but we understand this did not feel clear or easy to navigate. Your feedback has been shared with management, and someone from our team is in the process of reaching out directly to review this with you and work toward a helpful resolution.
