Defy MedicalReviews of defymedical.com

Janel really listens to my symptoms and experiences and works with me to suggest a good plan. She has worked with a lot of menopausal women and has seen what works well.

Ben was great, very helpful and knowledgeable. Made the process easy

It was great to have a doctor understand your systems and not push antidepressants. I learned a lot during my appointment about hormones and how they work. Really happy with Dr Calkins

defy trust pilot draft Great doctor but the clinic is shady Mike seems to know what he’s doing, consult was stellar experience, no complaints there. I wish Mike had his own practice or something! Unfortunately, that’s the only good thing I have to say about Defy. The clinic itself is usually quick to reply up until the point you give them your card number to charge for scheduling an appointment. After that, replies seem to take longer. The practice also engages in what I can only call pushy and deceptive behavior. Instead of providing more information by email after you express your interest using their website, they will call you and try to get your card, feels very focused on making a transaction rather than ensuring you have all the necessary information and make an informed decision on your time. When it comes to labs, they will push you towards the option where you pay them for the labs and forego insurance altogether, they make a point of highlighting numerous times that they don’t work with insurance — which is, like, fine, but it’s the lab that bills insurance, not them. When you insist on doing labs so that the lab bills your insurance, they try to scare you by saying that insurance often does not pay for labs ordered by “out of network, out of state doctors” — which is often not true. They also ask you to sign a scary looking document acknowledging that by not paying to them for the labs directly, you are risking insurance denying that lab work claim and that you accept that risk. Most insurances do cover bloodwork no matter who the ordering physician is, as long as the lab itself is in network; just like they do with prescriptions. But that’s not all. The staff seems to have no idea what a superbill is — it’s such a common term in healthcare and yet, Defy staff either does not know its meaning at all or thinks a superbill = payment invoice. Before I paid to schedule my first appointment, the rep said they provide superbills and never mentioned there being a charge for it. Later, over email, a different rep said they provide a superbill at no charge but doing charge for a CMS-1500 form. But then they just send you a regular invoice and call it a superbill. That’s not how it works! When I pointed out that it’s missing the information that is customarily displayed on superbills — such as practitioner information, service date, CPT codes, and diagnosis codes — they say that they only provide that information via CMS-1500, for which they charge $19 since it’s an “insurance claim form”. Honestly, this is shocking because this is my first time dealing with a practice that is this mix of incompetent and shady, I’ve never been charged for a superbill before — some practices do charge you for submitting out-of-network claims TO your insurance, which requires some admin work to complete insurance-specific forms, but Defy doesn’t do that. A superbill is not an insurance form, it’s just an expanded form of a medical receipt — it does have the information that the patient can use in order to submit a claim to their insurance, a HSA account, or another reimbursement scheme — and it’s outrageous to hold this information hostage and demand payment. After I pointed all of this out to the Defy rep over email, the same one that promised they provide superbills at no charge — she just never replied to the email. It’s their right to not accept insurance and charge however much they want for their actual services — many practices out there choose to not accept any insurance. Yet, Defy seems hellbent on going out of their way to prevent you from benefiting in any way from your insurance in a way that I haven’t seen any other practice do.

Dr listened and totally understood the symptoms I was having and explained how I would feel if I was off on each of the hormones and got it perfectly. Then he explained how my tests came out and how the numbers were all off which validated how I have been feeling and then explained a plan to balance my hormones to help me feel better. I was so encouraged when I was talking to him and am looking forward to receiving the hormones and optimistic for this journey and for a better feeling future. I now have new hope! Thank you so much and God bless you all.

They are always easy to deal with and explain your plan in a way that is easy to understand.

Marisa had reviewed my labs and file prior to our conversation. She went thru the results and made adjustments as needed. She is wonderful to work with. I appreciate her knowledge and expertise.

Thorough and professional, as always.