Cass B.
Updated -unfortunately not for the better;-(
I had posted a positive review based on my physician experience but needed to update based on overall service. I tried this company vs. a local specialist for ease and it has proven to be quite the opposite - it took nearly 2 months just to speak with a physician - I was assured if I kept that apt. it would go quickly from there and Id have product shipped in a ew days. -It took another 3 weeks and many (many!) emails to make this happen. -they order additional tests that other HRT specialists do not require and cost hundreds of extra dollars. -they order 3 months supplies (now I know why!) so if the scripts don't work for you or the service so poor you leave: you are in over $600 dollars in meds and almost $300 in consults fees. - My fear to stay with them is Ill never get refills and be fighting for my sanity and messing with hormone consistency is dangerous. Defy's concept is good- but they need to drop back and punt and not take new patients until they can properly service those they have.
Response from Defy MedicalMar 22, 2024
Hi Cassandra, We apologize for any negative experience you may have had and assure you that we value the opportunity to address any concerns. We recognize that some challenges with pharmacies may be beyond our immediate control. Nevertheless, we remain dedicated to providing the best possible service. Wishing you the best in your healthcare journey, we would be glad to assist you further.