Doug K.
Very efficient
Very efficient. No nonsense and knowledgeable.
Response from Defy MedicalAug 28, 2026
Thanks for the great review!

Learn About Our ClinicMeet our Care TeamTRT for MenBHRT for WomenDefy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you. Our services include:• Testosterone Replacement Therapy (TRT)• Bioidentical Hormone Replacement Therapy (BHRT)• Sexual Health Treatments• Erectile Dysfunction Therapies • Thyroid Therapy• Peptide Therapy• Nutrition and Supplementation• IV Infusions• Ketamine Therapy • Fat Loss and Weight Management• Aesthetic Services • PRP Injections
Defy Medical (defymedical.com) has 3,300 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Doug K.
Very efficient. No nonsense and knowledgeable.
Response from Defy MedicalAug 28, 2026
Thanks for the great review!
customer
George Petiya was outstanding. He got back to me quickly, walked everything through clearly, and stayed patient the entire time. What looked like a billing issue turned out to be a miscommunication between my wife and me about charges on my card. George was informative, thorough, and professional from start to finish. Because of how well he handled it, I decided to keep working with Defy.
Response from Defy MedicalAug 28, 2026
Thank you for sharing this feedback. We’d like the opportunity to look into this further and better understand what occurred. Please reach out to us directly at [email protected] so our team can review the details and address your concerns.
Daphne
My consultation with the practitioner went well and I'm very happy with that. I did wait three weeks for that first appointment and it's now 11 days past my appointment with the practitioner and I am still waiting on the meds actually getting sent to the pharmacy so I can start them. So know in advance that the practitioner and the people I've spoken with at Defy were fantastic, however, the breakdown is in the timeline.
Response from Defy MedicalAug 27, 2026
Hi Daphne, thank you for sharing this. We’re glad to hear your consultation went well, but we understand how frustrating the delay with your medication has been. A member of our team will be reaching out to you directly to look into this and help.
Susana
My provider Ben is excellent! I love that he always remembers the details of all previous visits and prioritizes addressing my individual needs at each visit.
Response from Defy MedicalAug 28, 2026
That's what it's all about. Thanks for the great review!
Karen B.
There were technical difficulties that made the connection not go through at first, which made me personally feel rushed when we finally did get connected. I was also discombobulated that we wrapped up as quickly as we did, and forgot to ask at least two questions that I needed to ask.
Response from Defy MedicalAug 26, 2026
Thank you for sharing this feedback, Karen. We’re sorry the technical difficulties made your visit feel rushed and left you with unanswered questions. We’d like to help make sure those questions are addressed, so a member of our team will be reaching out to offer you a call with one of our nurses.
Patrick R.
Dr was professional, nice and respectful of my time.
Response from Defy MedicalAug 28, 2026
Thanks for the great review!
DEBBIE S.
Beth is very kind, patient and extremely knowledgeable. She recommended several alternative products that may work better for me. I'm very glad I waited until our appointment before ordering again. I also like that there are so many companies to choose from. The only thing I would to change are the shipping costs.
Response from Defy MedicalAug 28, 2026
We're so pleased to hear about your positive experience and that Beth was able to provide such helpful and knowledgeable recommendations. We appreciate your feedback regarding shipping costs.
Leo
My provider was prompt, genuine, and knowledgeable to my situation. She reviewed my labs and concerns prior to meeting and had a good strategy going into our first appointment.
Response from Defy MedicalAug 28, 2026
Thanks for the great review!