Learn About Our ClinicMeet our Care TeamTRT for MenBHRT for WomenDefy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you. Our services include:• Testosterone Replacement Therapy (TRT)• Bioidentical Hormone Replacement Therapy (BHRT)• Sexual Health Treatments• Erectile Dysfunction Therapies • Thyroid Therapy• Peptide Therapy• Nutrition and Supplementation• IV Infusions• Ketamine Therapy • Fat Loss and Weight Management• Aesthetic Services • PRP Injections
Defy Medical (defymedical.com) has 3,300 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
defymedical.com
Website
defymedical.com
Category
Clinics
Location
Tampa, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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marissa was great! I just dont like so many "steps" before being able to order.
Response from Defy MedicalSep 25, 2026
We're glad you had a positive experience with Marisa. We appreciate your feedback regarding the ordering process and will certainly review it.
DK
DUVERNAY,KAREN
Two Years with Defy Medical
I thoroughly enjoy my appointments with Megan! She goes over all of my labs in detail, explains things in an easy to understand way, and answers all of my questions. Her suggestions have been very helpful, and she’s open to my concerns and questions. I feel grateful to have found Megan as my provider with Defy!
Response from Defy MedicalSep 25, 2026
We are so happy to hear that you are having such a positive experience with Megan. It's wonderful to know that you feel well-informed and supported. Thank you for sharing your kind words!
KJ
KOKOSZKA,JEREMY
Good
It was very good
Response from Defy MedicalSep 25, 2026
Thanks for the great review!
WE
WAGNER,ETHAN
Very knowledgeable
Very knowledgeable , fantastic rapport
Response from Defy MedicalSep 25, 2026
Thanks for the great review!
OK
OLSEN,KELLIE
Finally a place that doesn’t dismiss you!
The first place that has taken the time to actually look over labs, listen to symptoms and treat properly. So thankful for defy!
Response from Defy MedicalSep 25, 2026
We are so pleased to hear that you feel properly cared for and that we've been able to help. Thank you for your kind words, they mean a lot!
SA
SMITH, A.
Mike was great
Mike was great - informative and straight forward.
Response from Defy MedicalSep 25, 2026
Thanks for the great review!
KA
Kathy
Lack of Personalized Care
Final Review TemplateHeadline: Warning to Post-Menopausal Women: Overdosed and ignored by rigid "number chasing" protocolsI am writing this review to warn others, especially post-menopausal women, about the dangerous lack of individualized care at Defy Medical. Before going to Defy, I had been stable for many years on a balanced routine of 1 click of BIEST 80/20 with testosterone, and 1 click of progesterone cream. I chose to switch to Defy because I felt my therapy needed a minor, expert tweak to be fully optimized. Instead, they completely turned my life upside down and derailed my health for 7 months.Defy completely upended what was already working for my body based entirely on labs. They looked at my bloodwork and claimed my previous creams "weren't working." Ignoring the fact that I am a 110 lb, petite, fit woman who explicitly warned them that I am highly sensitive to medications, they stopped my gentle routine and prescribed a massive increase of pure Estradiol, oral progesterone, and testosterone—a regimen far more appropriate for a younger, average height and build woman.This extreme, cookie-cutter dosing completely destabilized my system. When I struggled and called for help, they actively defended their generic prescription methods—telling me to "start with 1 or 2 clicks and go up to 4 as needed"—ignoring that my body couldn't tolerate even a single click. Worse, their administration is highly problematic; they failed to properly document the custom dosages on each cream, which always lazily repeated the "1 to 4 clicks" protocol.Even after I took matters into my own hands and titrated down to just half of their original prescribed dosing, I was still suffering severely. When my bloodwork came back, they dismissively told me everything "looked fine" and said I could just "reduce things" on my own. But even halving my oral progesterone from 100mg to 50mg resulted in a total gastrointestinal shutdown. The oral tablets over-stimulated my gut receptors, causing severe weight gain, intense bloating, and an inability to digest my healthy, fiber- and vegetable-based diet, culminating in an almost complete, dangerous bowel blockage.When I was in absolute distress with moodiness, two panic attacks, sleep issues, and lethargy, the providers essentially dismissed their own role as specialists, telling me, “you can just go back on BIEST if you want,” completely shifting the medical burden onto the patient. After 7 months of misery, I had to titrate off of everything completely on my own to save my health. If you are a sensitive or petite woman looking for true personalized medicine, precise dosing, and a doctor who treats the patient instead of just blindly chasing lab numbers, avoid this clinic at all costs.
Response from Defy MedicalSep 24, 2026
We’re sorry to hear about the frustration and concerns you’ve shared. We take feedback about care and communication seriously. While we cannot discuss individual circumstances publicly, our Patient Services team remains available at [email protected] to discuss your concerns directly.
DM
DAWN M.
Dr. Saya Appointment
Dr. Saya is easy to talk with. He answers my questions to where I can understand. A super doctor he is.
Response from Defy MedicalSep 25, 2026
We're so glad to hear that you had such a positive experience with Dr. Saya. Thank you for sharing your feedback!