Decor PriceReviews of decorprice.com

This company is a fraud. They sent me two mirrors which are completely smashed. They kept on asking for more pictures after I sent them two rounds of pictures. The point is just not to issue the refund. They cheated $1100 out of me. Do not buy from this company. It is a fraud.

Terrible service - UNETHICAL! I called to find out about shipping a product that I was interested in. Apparently the owner answered the phone and said he couldn't guarantee the delivery date that I wanted but that it might happen. The price online for the fixture was $120 and change. The owner said I could call back after talking w/ my contractor about a work date or I could order online. Literally about 30 min later I went back to order the item and he had increased it to $172! I then went to HOUZZ and saw multiple terrible reviews about his customer service. Make sure you see those before doing anything with this company. Beware!

Defective Casablanca Fan We ordered two... One worked fine... The other was dead out-of-the-box. Co is in NJ (EST)... Called during brief window. Long, long wait time so left message & number. Decorprice.com called and directed us to Hunter Fan (in CST).. Same experience... "Heavy call... etc") 30+ min on hold... No agent... Muffled/poor messages from call center. Meanwhile completed on-line Request for Return/Exchange (both Co.s)... Neither website [decorprice or Hunter] would accept online submittal. Forms never asked what action we wanted... We only want a functioning REPLACEMENT...!. Took several phone calls, long wait times but in 2 weeks we had a replacement from Hunter. We're OK now...!

I placed an order on Wednesday for a pendandant light and showed up Friday. Beautiful, great quality light. Very pleased. Excellent price, excellent quality and super quick delivery. Thank you so much!!

I ordered a Capis Shell Chandlier thru LightingSelection.com for $519.00. My card was charged by Decor Price. The box was damaged, and the light was damaged. I tried calling many times to get a RMA for a full refund since the box was damaged. When I finally got thru, I was told that I would receive replacement parts for the chandelier. I would have to repair the light myself. I explained I cannot do this, and I am not paying for someone to fix the damaged fixture pieces. I have had 10 attempts to call, with 2 actual live conversations. I did not receive a return label to send the light back. I was told I would have to pay for shipping and insurance on a damaged light. The box also could not have any writing on it by pen or marker. The box came with writing on it. Therefore, the RMA I received is void. This company is a scam.

wish I could leave a zero score cs was very rude paid 650.00 for a ceiling fan they said it was delivered never received it called cs and was told they would look into it. got an email saying that it was delivered it was not I asked the guy did anyone sign for it. he told me it was dropped of on Saturday I was home all day Saturday cs said sorry but nothing more will be done. so I'm out 650.00 and never do business with this company had to call the credit card company to put in a fraud claim .

After reading all the negative reviews here I was very hesitant, but their price was much lower so I decided to take the risk. Customer support for me was great, I checked once about availability and they answered immediately, and the next was about shipping which was also answered. The item (fan in my case) arrived in my house in 5 days (and that includes a weekend), and was exactly what I ordered. I would def. order again from this site.

I placed an order on 11.8.22. I didn't receive it. I have by phone & email contacted them since. FedEx claims they delivered it. They want me to prove i DIDN'T. I don't have a camera, so how do I prove a negative. They refuse to re-ship and they don't care that i'm out the mirror, and $314.76. This company is deplorable.