Decor PriceReviews of decorprice.com

I ordered two matching outdoor LED porch lights in WHITE. When I was finally able to coordinate complicated installation with my electrician we opened the carton to find one white and one black - obviously unsatisfactory. It has been VERY difficult to communicate with them since they use an Indian call center which does not do as they say they will (like returning calls and sending ? emails into the ether (I never received them). I also did not get a shipping invoice so I do not have documentation other than a charge, but the manufacturer had a record of the shipment. I think this is a "garage" seller - someone who takes orders and passes them through to the manufacturer, taking little-to-no responsibility; NOT a brick and mortar store with a showroom, etc. You are at THEIR mercy. Fortunately they are not too far from me as the company is listed and I will pay them a "visit" if necessary with my friend, the police chief.

I purchased a clock but was received broken. The store refused to accept my return without paying to ship the clock back and pay a restocking fee of 15%. The package was received in a box that mangled which I shared to show it must have been shipped broken. Nothing I did mattered. No one should be forced to pay for a $129 clock that is broken and unusable

I made a purchase, the lights were okay, just too big so I contacted them about a return. I sent them back at my cost (insanely expensive because of the size of the boxes and they refused to even allow me to pay them for a return label so I didn't have to pay crazy retail rates). Their policy says a credit will be issued 14-21 days after the items are returned. More than 30 days later I contacted them about the refund and got no response. A few days later I contacted them again threatening a chargeback and online complaints/reviews and they were quick to get back saying they were working on it and would update me by end of day. Several days later no response and still no refund. I finally did a chargeback with my credit card and now keeping my end of the promise to leave negative reviews everywhere I can. Bad business! Terrible service! And they won't refund you if you have a return. DO NOT PURCHASE from these people!

We ordered island pendants on a Sunday night. Saved 150$ on this website. Then we saw the reviews. We were worried. Our lights arrived Friday afternoon. They are the exact lights that we wanted & are in good shape. We had a great experience with this website. Would buy again.

HORRIBLE!! Do yourself a favor and shop elsewhere. I purchased sconces. The photo is very different in color from what I received. They will not pay return shipping charges so buyer beware!!

No issues with my order, did not have to contact customer service.

Do not buy from this company!!’ They took my money $1,800 and NEVER sent my ceiling fans! I’ve called multiple times and they say it’s back ordered. I’ve ask for a refund and they do nothing. I just wanted my fans and instead they stole my money.

I also have had a negative experience with decorprice. Ordered a windmill fan on 11/8/2020. My item did not ship until 12/9. I was given a couple different dates for ship time after emails and phonecalls (they do not respond promptly to emails). After my shipping fiasco, the box arrived damaged. Unfortunately, I had tobreturn item and simply asked for them to cover shipping costs as I did have a bad shipping experience and a damaged box. Roger won't help me out or accommodate me in any way. Not even an apology. Very arrogant way to run a business. Lost a customer over measly shipping fees.