Decor PriceReviews of decorprice.com

I bought a large chandelier (48x48 and 250 lbs.) from Decorprice. Their price was $1,000 less than I would have paid elsewhere! After reading several poor online reviews I was worried about quality - was it a knock off? Would it be damaged or second hand? However, my experience was excellent. The chandelier came about a week later than I expected, but it was brand new and in perfect condition. The same exact chandelier sold by others for $1,000 - $2,500 more! With the money we saved, we hired a professional to mount and hang the chandelier crystal by crystal. It works perfectly and looks fantastic. Yes, one of their phone staffers could use some lessons in English and customer service, but it's a small price to pay for the savings vs the competition.

They won’t let me give a zero, but do not use this company. Customer service is some guy named Roy Roy. They are a borderline scam operation. I sent a package back to the address they provided at considerable cost to me, with the RA number and they refused the delivery telling FedEx they didn’t order anything. Since then I’ve got nothing but the runaround. Terrible company.

After more than a week not receiving any shipping information, I contacted the company and was given the run-around that they were awaiting the fan and it should be shipped by either tonight (Friday) or Monday evening. Previously, I’d received the same fan in a different color from Amazon a day after ordering. I thought about it and called them back to cancel the order, feeling mistrustful about our previous phone conversation. The “customer service representative” (I use the term loosely) told me it was “on the truck” and he couldn’t cancel. I asked him for shipping/tracking info, which he couldn’t supply. He grew belligerent and told me to email them, which I did immediately. We’ll see what happens. I strongly advise not buying anything from this company. They seem very disreputable and untrustworthy.

If there were less than 1 star, I would give it. I received a defective fixture and tried to communicate with the company to see if there was a way to fix it without having to uninstall and reinstall the $600 chandelier. One piece was loose and I was hoping there was a tool that might be able to fix it or if we could possibly call someone and it could be repaired. Instead of understanding what I was asking, Roy, just said "it is perfect and has been hung wrong" which is definitely NOT the case. I tried to call and Roy answers the phone with his kid screaming in the background. I think this is a one man operation with no service department, etc. If you want ANY service after the sale or if you need help if something is not right, DO NOT USE THIS COMPANY. The pricing was not any better than other places, we only bought from them because they had several of the brands that we were looking for. Keep searching!! The small amount you save is not worth the headache!!

Do not buy from Decorprice.com. Web site notes hassle free returns but they did not accept an $21.00 unopened, unwrapped, unlabeled ceiling fan down rod that was purchased with a $600.00 ceiling fan. I now only prey that I never have a problem with the fan. Customer service sucks! Do not shop at Decor price.com.

do not shop here, customer service sucks. items missing and they don't care they give you the run around with emails if you call. stay away!

Purchased a vanity in January. Took about 10 days to get to me. One of the doors was damaged in shipping. I called the company and spoke with Roy. He said to send an email with pictures. It took a couple of weeks but he put a request in to the manufacturer for a replacement. It took about 6 weeks from that point to get. It wasn’t as soon as I would have like but I did get a replacement vanity. For the price, the money I saved and the quality of the vanity, I would definitely buy from Decor Price again. The damage in shipping was not their fault and I was willing to be patient. It all worked out.

Stay clear of this place! Was informed two items I ordered were not in stock and would be shipping 3 weeks later; I was told I could cancel (items showed in stock when I placed the order). Unfortunately, they still shipped the items and are requiring me to pay the return shipping. Max was absolutely awful on phone/emails, he couldn't care less, zero customer service.