Decor PriceReviews of decorprice.com

This company is a scam and needs to be reviewed. Do not purchase from them.

Do not buy anything from this company!!!! I would give a 0 but I can’t. The return policy states “EZ NO HASSLE RETURNS POLICY” . Well that is a complete lie!!! Good luck on returning anything! All you will get is a response from Roy stating that you are not within the 30 days even when you have proof that you are! And…..on top of that— they deleted all my emails proving I was in the 30 days, but I made sure to keep a copy. I am reporting them to the better business bureau and maybe have a lawyer look into a class action law suit! K. Fountain

Terrible customer service and a completely frustrating experience from start to finish. The item was listed as “in stock,” yet it took weeks to arrive. When it finally did, it was the wrong item entirely. Communication and accountability were essentially nonexistent. Attempts to get clear answers on shipping, or any ownership of the fulfillment mistake were met with poor, unhelpful responses. The return process was equally disappointing—confusing, awfully managed, and requiring me to cover return shipping costs for an error that was entirely theirs. Overall, inaccurate inventory, delayed fulfillment, and misleading business practices throughout. Left me questioning the legitimacy of the operation and I would strongly advise against ordering from this seller.

Kichler light. Purchased eight. One was defective. Poor communication and no return. I’m out money, time, and frustration.

After two phone calls and three completed forms requesting a return over the course of a week, I have still not received the required email form required for the return contrary to being told it was sent twice

I so wished that I’d ordered from a reputable company. This has been an ongoing struggle. Trying to communicate via email… days go by no answer… then they give you 5days to return An item .They demand you return it “very large:Heavy item..FEDX or UPS. That’s is Not how they shipped it to me. The packaging was in tatters.. not reusable. Lesson Learned AVOID!!!

-5 stars. Do NOT BUY from these people Damaged goods. Low quality and reject sellers. There IS NOT any customer service. They answer calls BUT NEVER resolve your issue. Promises that will not be kept and they are well aware of it. I bought two glass top tables in good faith. They are arrive very late. Two glass table tops completely shattered in piece. I send pictures and video of damages goods and shattered glass. To this date the have not sent the promised replacement glass. Everytime I complain to get my glass or partial refund to buy the glass the say it is on its way but never give me the tracking they promise. I told them I will dispute with the credit card company the guy named Roy laughed and said good luck go ahead see if you win. DO Not Buy at Decorprice.

I placed an order January 6 at 8:15 AM. I immediately needed to cancel the order but had to wait until 9 AM for confirmation. After speaking to someone I got an email response an hour later at 10 AM saying that the cancellation and refund had been sent.. three days later I followed up to find that they in fact shipped them and I was told I need to pay for these large lamps to be shipped back. It is now February 11 and I have yet to have a response since January 30 from this company. I spoke to somebody on the phone today that told me I needed to process the refund through their website which I did however, I still have no idea how to send these lamps back to the manufacturer as they say all while I am out $900. Not at all helpful on the phone, email responses have been nonexistent for the past two weeks. I was told over the phone tonight that they sent me an email on February 4 which is nowhere to be found and yet have another call in and multiple emails to try and resolve with this company. I wish I would have seen all the poor reviews beforehand. Buyer beware!!!!!!!!!