Decor PriceReviews of decorprice.com

With hesitation I decided to bite the bullet and use decor price. Their prices were too good to pass up. Before purchasing I called the # to see if they had what I wanted in stock - they did, so I placed an order for 6 sconces. 2 weeks later they all arrived. I opened each box and they are perfectly packed and in perfect condition. Well done!

I contacted Customer Service twice re: a trade account with Decor Price and reached the same person both times. He was rude on both calls and kept telling me I was not following his instructions although I was following them exactly (multiple times). When I finally found another number to try and reach someone else who might be more professional/helpful/spoke better English, it put me back through to this man. Their website is not as professional as you would hope when purchasing items and he did not give me confidence that I would have a good experience purchasing through them. After reading the reviews here, I am happy I did not purchase anything through them and saved myself and my clients the trouble!

Ordered 4 lights and 3 ceiling fans plus downrods. Never received one light, one arrived damaged, and one the wrong finish, plus one fan arrived in pieces. 5 months later I got fan replaced but even after over 60 emails, them saying they were going to send prepaid labels in October and then me begging for help so I could send them I had to ask credit card company to assist me in getting my money back. this was for a new build, I couldn’t afford to buy a second set of lights and not having lights to hang stopped my closing from happening. That caused the sale on my current house to fall through and meant I incurred fees for the electricians return visit. It has cost me thousands in the long run and to this date they are still fighting the credit card company. Save your sanity and get them from a reputable dealer. HE DOES NOT HAVE STOCK HE RATHER IS SELLING IT TO YOU BY BUYING IT AND HAVING SENT TO YOU BY COMPANY. Don’t pay him to place your order and screw it up!

I wish I had seen these reviews before purchasing three lights from them. I haven’t checked them all but the Schonbek crystal light they sent was in a used box and should have been marked as an Open Item, it clearly had belonged to someone else.

Shipped the wrong color light, had to call them 3 times to finally get a return label and still have not received a refund. Shipped the item back months ago. Avoid at all costs they’re just drop shippers with horrible customer service

15 days after purchase seller will not provide tracking, refund or reply to my inquiries. Avoid this seller

I ordered multiple items from them. Everything arrived fine. It took about a month for an electrician to come over and install. We couldn't get one of the items to work and the electrician said it was bad. I called and spoke to someone and they told me to email orders@decorprice with my name and address and a picture of the item. I did that. A few days went by and they asked me what was wrong with the item. I told them it doesn't work. I sent an email again asking what we could do about this issue. No response. All good if you want to roll the dice and hope your items work. If they don't, too bad, so sad.

This is a big scam! I ordered a ceiling fan. They sent the wrong color. They are making it impossible to return it. I submitted "RMA" on their website. No response -- no shipping label -- nothing. I called. A man said I would receive info that day. Received nothing. I called again. Got the royal run-around from a very rude, irritated Indian man with a thick accent who had a bunch of kids running around yelling in the background. I could barely hear or understand him -- he started yelling at me that I wasn't following the process. I hung up on him. I guess I'm stuck with this expensive fan. Also, BEWARE the box on your "Edit Account Information Page" that says "Allow Remote Shopping Assistance!" That's how they get into your computer and then they can get into your passwords and other accounts! Don't check that box!