Cin7 CoreReviews of dearsystems.com

Very quick response and solved my problem. Much improvement over past experience. Love the app and if tech service is like this, it will be tremendously helpful.

Helpful - kind - straight to the point. Afras Lathiff assisted.

We had issues with the data not fully populating in a report. After a few unsuccessful attempts to resolve it via email Cin7 set up a Zoom session and was able to resolve the matter fairly quickly. It was a pleasure to make contact with the Cin7 customer representative who was extremely patient and helpful.

We’ve been using Cin7 since back when it was DEAR, and overall, the software is excellent. While there are a few limitations that occasionally create challenges, we’ve always been able to find workarounds that keep things moving. All in all, it’s a strong system that works well for our needs. That said, I do find the support process a bit frustrating at times. Currently, the only way to get phone support is by emailing tech support, and they schedule a call without checking if the time suits both parties. I’d really love to see the introduction of a booking page as an alternative—something that would make communication more efficient and user-friendly. On a positive note, I recently had a support call with Anitra, and she was fantastic—quick, clear, and effective in resolving all of my issues. Hopefully, a more flexible support booking system can be considered in future. With that in place, I think the entire experience would run even more smoothly.

Amazing & Quick service, well recommended!

Kunal was so helpful in guiding how to handle what we needed help on. He is knowledgeable of the system and was a pleasure to work with on the zoom call.

Umang You were a great help really appreciate your time and knowledge about core which helped me with the purchase order.

Suwashini was very accommodating. I love that she immediately initiated a call to save us both time traveling back and forth. I also love this new feature that support can now drop a link so I can share my screen. That saves us from the trouble of misunderstanding what the issue is. I used to hate the chat support in cin7. A lot of things can get lost with just sending images and typing in your concerns so this new feature is a surprise for me.