Cin7 CoreReviews of dearsystems.com

It looks like my original review got removed, so I am reviewing again, Cin7 Core (A.K.A dear system) tech support is really bad. They give you a "simple fix" which you can obviously find on their help section, but when that doesn't work they take weeks to get it fix, and at the end of it comes back to you and say "this is the limitations of our software". Just recently, had an integration issue, which I even sent them a video recording the issue, waited for 4 days from this guy Iman only to tell me something I already knew, replied to him and waited 2 days yet still not reply. To be honest, if you can find another reliable tech support inventory software even if they do not have as much capabilities but they provide way better support I say go for it. Don't be locked into Cin7 by setting up an account making it difficult to move away when issues rise up.

We decided to cancel Cin7 after paying roughly $10,000 per year for the software. The problem is not the cancellation itself, but the process. Cin7 attempted to force a call as a prerequisite to cancelling the subscription, despite clear written notice from the business owner and final decision-maker. This feels like a retention tactic designed to create friction and delay rather than a legitimate contractual requirement. As a business customer, my time is valuable. Requiring a call after a clear written cancellation request is unnecessary, disrespectful, and borderline abusive. A decision to cancel is final; a call does not change that. If you are considering Cin7, be aware that offboarding is not frictionless and may involve pressure tactics at the end of the relationship. Software vendors should be judged not only by how they onboard customers, but by how they let them leave.

Absolutely non-existent customer service. We have been being charged for an AI upgrade for months and despite numerous attempts to remove it, include multiple tickets, we cannot even get a response. There is no phone number, tickets take weeks to be responded to and are then closed even though the issue remains. Reporting is dismal. Functionality is meh. After a year with Cin7 I totally regret choosing them. Stay away from this overpriced and under-supported app.

Stay away and look for other much more capable systems. Pricing - they upped our pricing several times in the last 5 years and they provide better pricing on their website. But because I am a legacy customer I need to pay more because...they store our data? They just sent another price increase notice which will put the price at more than 200% increase in 5 years. They keep adding half baked features maybe to try and justify the price increase that we never used. Reporting - you cannot have a report on Ordered amount - Invoiced amount - Left to invoice. Instead you need to download and combine reports trying to figure this out. Woo integration - untouched for few years already. If you have a new product and you want to sync it with Cin 7? Cin 7 will sync all your Woo inventory - remove any customization you did in Cin 7 to your product list. Things like HS codes will be removed, categories will be removed, any sort of edits you did in Cin 7 are gone - and they support 1 category per product while Woo allows multiple. Their support used to be much better before the purchase with an official whatsapp chat which is now dead. I talked about these issues with them multiple times and every time they just want another call - then they can't answer any questions during the call - they open a ticket to escalate the problem - and then when they don't have a solution they just close it.

There are a lot of reviews on this product I simply can not believe are genuine. The company does not care about customer service, the platform is barely functional and a huge number of its systems dont work or work so poorly they may as well not be there. On top of this, they just slogged us with a 13% price rise while making no improvements to the myriad of issues we raised. If I had my time again I would never implement this software. Find a smaller company who cares about making you happy.

Tried multiple times to talk to customer service with tickets. Everytime it gets ignored or left for weeks. They are no longer interested in helping.

I am extremely frustrated with the customer service I’ve received, particularly from Bijal Brahmbhatt. My concern was not treated with the urgency it required, took a while to get responses, and I was told that the issue I raised doesn't disrupt our business, despite my detailed explanation of how it does. The issue was that we were unable to add more users to grant access to our sales representatives, and the only users with system access were the admin team. It took over a week to resolve the bug on their system. How can this not disrupt our business when we were unable to sell during that time? To temporarily resolve the problem, I had to disable access for other admin staff just to grant the necessary access to our sales representatives. Furthermore, supplier information cannot be hidden from our sales team, even though they should not have visibility of it. As a result, our sales team has access to sensitive information, which undermines our internal access control policies. The only workaround available is to remove product details access entirely, but this restricts access to other critical product information that our sales representatives need to perform their duties.

I've attempted to contact the customer service team multiple times, but unfortunately my issues remain unresolved. Even after being directed to technical support, the response time was significantly delayed. It’s been quite difficult to get in touch with the appropriate team