Cin7 CoreReviews of dearsystems.com

Knowledgeable staff members. Would be better if can allocate longer consultation sessions.

Dear (Cin7 Core) is the best cloud ERP, the one I have by far the most success in implementing, with client retentions of many years (only ever had one client leave it, in ten years). There is an excellent API which allows before automations and integrations, allowing client to embed IP to be more efficient and provide added value to customers; the API is a standout. The out of the box functionality is very good, with flexible order fulfilment options and good performance. The advanced manufacturing module offers real CRP and MRP, for a cloud application it is very sophisticated. The biggest limitation is that it is single entity, like its peers.

There are many things DEAR does exceptionally well, and there are many more that clearly weren't thought out, and were hacked together buy junior developers who don't understand the first thing about Inventory or ERP. The worst part is having to argue with support staff to escalate to the senior Dev's or Product Managers in the hope they can see how problematic something is. Once you finally get there, they are exceptional and usually fix it quite promptly. But getting past all the gate keepers is tedious and makes for a poor quality experience, and always leaves a sour taste. Especially when Its happened over 10 times, each time resulting in them fixing their mistake. All in All, I've tested many systems and DEAR still comes out the best for my needs and the price, but it could be so much more if they started listening to the experienced customers who actually know and understand (and have developed) Inventory and ERP Systems, and fixed the failures in their system before they start building new features. And for the love of software, put some more dev time and effort into POS. Your POS System doesn't need much to shine, but a few small things and it would be exceptional.

I've been using dear for my company for around 3 years now. It's incredibly clunky, and when things go wrong, you're pretty much on your own. The support is really low quality and difficult to navigate, with questions often time being not correctly answered. Most importantly, is the plethora of 'experts' endorsed by DEAR, one of these experts didn't correctly understand our business needs and we spent a solid 1 year fixing all of the accounting nightmares that followed. We're looking at changing systems now, the pro is that it is cheap, the cons however far out way the price. The labour you'll spending fixing everything up will cost way more than more expensive systems.

Easy to use software with native integrations to all major E-commerce platforms.

Super app. Super support. Super business partner

I working as Implementation partner for DEAR Inventory and have been using it from more than last 5 years to use & implement it for my clients. Its a full end to end solution to manage inventory as well as accounting of business.