Cin7 CoreReviews of dearsystems.com

The system is ok, however the integration with shopify is pretty poor. With trade gecko (our previous system) you could upload a product as soon as it was created from the product page to any channel. With Cin7 core it is very long winded and tricky to do. On top of this the prices have gone through the roof since cin7 took over Dear systems. So much so that for a small business like ours it is too expensive. Unfortunately it means we are looking to migrate away.

The majority of the functionality is useful in Cin7 Core, however since Cin7 took over Dear Systems the pricing structure has become completely unsustainable for our small business. The so called "improvements for efficiency and functionality" have not improved from our perspective to justify this increase. Unfortunately the billing is in USD as well, and this on top of their pricing structure has resulted in an increase of over $2000AUD per year. We are considering a new system.

We have been using Cin7 Core (previously Dear) for many years. Before Cin7 took over, Dear was a great system with all the features we needed at a competitive price. Now, every single year we are seeing huge price increases, which I can only attribute to Cin7 greed. Despite the year on year increase in subscription, support and service has gotten worse (if it exists at all these days!) Here's the past three years alone: October 2023 - Increase of 12% October 2023 - Increase of 13.5% October 2022 - Increase of 17% I expect some price increases, but no other piece of software we use (and we use A LOT) increases their price so regularly or so drastically. (And with very little warning at that) I contacted "support" and I quote, "We make every effort to ensure you only go through one price increase per calendar year. " Clearly the price will go up every single year. If you are considering this system, ensure this isn't a problem for you as you WILL see decent sized price increases (and very little to show for it) year on year. Also, as we are billed in USD, this then doubles when converted to our local currency making it a very expensive piece of software indeed. Unfortunately the cost of training staff and learning a new system is prohibitive, else we would have long moved systems. The product overall is great, but grossly overpriced.

Cin7 are going through a lot of changes. The costs have gone up consistently. The most recent had very poor communication. We received 1 single email to mention our price was almost doubling next month. When questioned we were told that price was wrong and someone would check. We did not hear back. Then when chased there was some sort of discount put on. We as a company have no idea what costs were are facing as an OpEx with this software moving forward. We need clear pricing so we can budget and make informed decisions.

Used to have great customer support. Since it was taken over the only support you will get is from a bot that is no help whatsoever. You need to employ some humans before everyone starts moving to other software.

Cin7 Bought DearSystems and jacked the price up by almost 3 times. From $1250 a year to over $3400 just for basic level. Despite asking they have no option for a lite version. We can not justify that cost when only using only 10k out of 100k products usage and we don't need nor can we unselect all the features we don't and will never need. Basically if you are small company you are now excluded and we have been with DearSystems for 8 years. A corporate buyout and shakedown it seems.

Terrible Support!!! I have been using the platform for one year now. The platform is pretty good, although some really basic features have not been thought through. I was sold on the fact that they had really good after-sales service, and sure you get to chat but the people on the other end don't know what they are doing and just answer questions with irrelevant information. The only way you get support is by paying $$$$ for a Cin 7 expert. The B2B Portal is really clunky and unadaptable. CIN 7 you really need to offer Phone support and have staff that actually know what they are talking about.