David's BridalReviews of davidsbridal.com

tl:dr When trying on bridesmaid dresses: We received little to no help, were reprimanded when trying to self-serve when our assistant went MIA, were ultimately rushed into a decision and overall, had a bad experience. We arrived on time, they were running late. No big deal, we look at the bridesmaid dresses. We were told we were not allowed to pull dresses (contrary to my experience on previous shopping trips to the same store). We eventually are allowed to the rooms, except its the shoe storage area for all 4 of us, not the actual fitting rooms. I would expect a fitting room per person, actually I expected a fitting room full stop. I have had to share a fitting room on a previous visit with 1 other people, but 4 people in a shoe closet was laughable. We were also given 1 dress to try on, and were told we would receive more afterwards. This is when our assistant disappeared. We're in the first dress and have nothing else to try on. We then see our assistant with another group, we try to get her attention but she's busy. So we go and pull dresses. Another assistant tells us to stop; are we supposed to stand around and wait? We continue the appointment solo, no assistant in sight, and yes, we get our own dresses to try on as no one else would help! About 1hr into the appointment, we're told we have to leave in 10 minutes, we have to make a decision now, we can't come back later after thinking about it, it has to be during this appointment. We're rushed, we're stressed, we're still in the damn shoe closet. They overbook appointments, have too many people in the area so that you're queuing to look in the mirror. They do not have the sizes you need, the dresses themselves have been tried on so many times, they no longer reflect the dress or the size you think you're buying. There are stains, holes, broken zippers on the dresses. You order the size dress you tried on, there is a chance it will be smaller when you receive the actual dress. If you're desperate for a particular colour, David's will probably have it in stock. That is their only redeeming feature. Otherwise, I would avoid and try high street or other shops, unless you're really desperate. With the average dress around £150, I definitely won't be returning unless I have no other choice.

Went to David’s Bridal for bridesmaids dresses. Staff were disinterested throughout and whilst having alterations one of the fitters outwardly commented ‘if you weren’t so fat’ when pinning the bottom layer of the dresses we had chosen to one of my friends in front of everyone. Avoid this place.

I visited David's bridal store in Birmingham city centre I had a appointment with a stylist to look at dresses terrible I had chosen a dress with the stylist in a rush my second time seeing the dress I no longer was sure about it. it it was not fully paid for and it had not been altered I asked if I could change the dress It had not left the store or anything I was told no I could not which I should have been able to as it had not been altered and there was no problems not only would they not give me a refund but only offer the store card that I could spend for the price of the other items but they would not allow me to change my dress. So that was pointless because I did no longer want to spend anything in that store so in this I would say I was pressurised into making a purchase on something I was not sure aboutI walked through the door in tears. I know it was my fault, I should have checked and I understand that a refund policy is entirely the store's discretion. However, the whole experience of buying my dress has been ruined and spoilt. I am left with a dress I don't want and am not sleeping stressed about the money I've wasted. I am now left with 6weeks to my wedding and no dress (I can't face wearing the dress I picked up, can't even face looking at it). There was no reason the dress couldn't have been refunded - it had not left the store and had not been altered. Surely, I can't be the only woman who has made a mistake with such an important thing. I would honestly say AVOID this store but if not make sure you understand the policy.

Very poor experience with David's Bridal - particularly the US customer service team. I had ordered shoes for my wedding day from the US store and 20 days later the wrong shoes came (even though my order confirmation stated the right shoe that I had ordered!). I had called to complain on multiple occasions as neither call resulted in a satisfying resolution. First I was told to return the wrong shoes and place a new order for the right shoes, again! Which then meant that I had to pay shipping, duties and tax fees, again! Secondly, on every occasion that I have called, i'd been put on hold for almost 10 minutes, as most of representatives didn't seen to know what to do. On one occasion, my new order wasn't even showing on their system - with less than 1 month left till my wedding!! And not to mention, the dress I had ordered from them (from a UK store) before this ordeal came with a rip in the lace! I've had to take the dress elsewhere to get it altered. Overall, my DB experience has not been great, which is a shame as my sister bought from them for her wedding last year and had a much better experience.

My wedding shoes have just arrived to the UK. They look exactley as they do on the website! I absolutely love them and will be 100% purchasing more. The delivery was very quick with no hassle. Thank you :-)

I have had pretty good experiences with this company in the past but my last one was horrible. I am a bridesmaid with 9 other girls and when we received our dresses they were literally see through. We have been back and forth with davids bridal but it does not appear that they will be rectifying the situation. Cannot believe that they charge so much for these awful dresses!

I went to David's Bridal in Stratford twice. The first time I went as I wanted to try on a dress in every style, so that I could better understand what I wanted to focus on. The stylist wasn't that helpful and wandered off a few times, which I was conscious of because of the limited amount of time I was allocated. I found a dress I loved but instead of helping me find a similar style, the stylist just seemed to end the appointment there. The second time I went, the (new) stylist, Gabi, was really attentive. She took the time to get to know me and really understood what I wanted from my dress. She was very decisive, business-like and friendly and I genuinely enjoyed having her as my stylist. She did a fantastic job and I'm so excited about my lovely new dress. Thank you Gabi for taking the time to help me find my perfect dress, you did a fantastic job!

A woman's wedding dress should be a wonderful purchase. Mine was a nightmare. I visited DB in the UK but was told I had to book an appointment. I booked for the following Saturday and was allocated 90 minutes. My wedding was 3 months away and it was clear that none of the dresses were suitable. It seems that you are allowed to try on approximately 6 dresses, which really wasn't enough. I bought a dress in a panic, thinking I had to make a decision there and then. The dress was left in the shop to have the hem shortened, which would take 4 weeks. At home I noticed on the receipt that the dress was 2 sizes smaller than my normal size and went into total panic mode. The dress did feel snug but I hadn't realised it was quite so small. I re-visited the shop on the Monday (2 days later) and was told to get an exchange I more or less had to make a decision there and then. The assistant offered to find more dresses but I was on my lunch break and to choose a wedding dress in 15 minutes was ridiculous. There was no way I wanted to make another panic purchase and asked if I could have a refund and come back on the Saturday to choose another dress. The manageress flatly refused and just kept quoting the no refund policy. Feeling sick, I left the dress in the shop and dieted like crazy for 4 weeks. On picking the dress up, the excitement had totally gone, replaced by an absolute dread of even putting a pound in weight on. The dress was placed in a bag and I walked through the shopping centre back to the car in tears. I know it was my fault, I should have checked and I understand that a refund policy is entirely the store's discretion. However, the whole experience of buying my dress has been ruined and spoilt. I am left with a dress I don't want and am not sleeping worrying about the money I've wasted. I am now left with 2 months to my wedding and no dress (I can't face wearing the dress I picked up, can't even face looking at it). The alteration cost me £40 and on checking the dress, the hem has literally just been trimmed, no hemming, so no idea why it was this expensive. There was no reason the dress couldn't have been refunded - it still had tags and had not been altered. Surely, I can't be the only woman who has made a mistake with such an important purchase?? Everyone is excited about my wedding, except me. I hate anyone asking "have you got THE dress". The staff on the day were lovely, the no refund policy stinks.