David's BridalReviews of davidsbridal.com

If I could give a 0 I would! I’m VERY FRUSTRATED!!!! I ordered my dress in February and it was due to arrive March 26th. I understand that Covid-19 has made a mess of things, but it is unacceptable to tell me you will ship my dress and I will receive it before the wedding date if that’s not going to happen. My best friend’s wedding is tomorrow and I don’t have a bridesmaid dress! I was told I would have my dress before the wedding date April 30th! I contacted David’s bridal multiple times but was put through to an absolutely terrible automated system where I was told I would receive a tracking number and my dress would be shipped! I have yet to receive a tracking number! I don’t know where my dress is, if it is still in warehouse or if it was shipped. No one can tell me where it is and now I fear my dress is lost and I paid for it! I’m not happy! Don’t tell me you will give me a tracking number, don’t tell me you are going to ship my dress if you aren’t going to do any of these things. I want to talk to a human being not text someone 1-2 days later after I request to talk to someone about my situation!!!!!!

Prior to ordering my daughter's Senior Prom dress, we talked to customer service to confirm a 100% refund. The dress did not fit, we telephoned customer service for the RMA, again they confirmed a 100% refund. One month after returning the dress I contacted customer service to ask where the refund was. It was refunded the next day, but Davids Bridal kept $15.00. I have contacted them twice for an explanation, to date, still no reply.

In February Jenna Cytryn, Freehold location assisted my daughter and granddaughter with finding their gown. She was amazing. We told her what we were looking for and she was able to find us the perfect dress. Thank you Jenna Cytryn of Freehold!

It started from making an appointment online and on Sunday April 5th, I drove 45 minutes for the store to be closed. I never received an email stating they would be closed due to COVID-19. Once I got back home I sent a text to this horrible automated system and 2 days later someone responded. We went through the process of measuring me well she guided me through the process so that I can order the correct size. She sent a secure form to process my payment, however I again waisted my time my dress was never ordered. I do understand that everyone is making adjustments to the way they conduct business due to the pandemic but David’s Bridal system is an epic fail! It’s horrible I had to order my dress days later which pushes out the delivery to very close to my sisters wedding. Nevertheless, an automated person “Zoey” responds with bad questions and the system doesn’t recognize your answers.

Very disappointed indeed. I bought my wedding dress from the stratford shop in london and went in to purchase my wedding shoes (vera wang) however I was told that they only had it in size 5 so I called their watford store and I was told they had it in size 6 which is the size I was after. I went back to the Stratford store as I live in stratford and I could not go to the watford branch. I asked them in the stratford branch if they could get it from their Watford branch and the lady said she would call them to send it to Stratford that it was not problem. Anyways, I got a call later telling me that I have to go into the watford store to get the shoes their. I was so surprised and disappointed judging from the fact that I purchased my wedding dress (which cost £1,700 in full) from the Stratford and branch and they didn't care about having a shoe sent into the store so I could purchase it. The customer service is appalling!! and they do not care about the brides, a bridal shop should care for the brides and its customers in general but this store does not know anything about customer service!!!

I said YES TO THE DRESS yesterday at the Birmingham store!! Teri was my stylist and from start to finish she made my experience. She listened to every detail of what I liked and found me the perfect gown. I cannot thank her and the team enough at Birmingham for making me one happy bride and I cannot wait to get married in my dream gown!

I honestly couldn’t have had a better experience picking my wedding dress. It was amazing and the representative Meredith was phenomenal. Thank you so much David’s Bridal.

Went back for 2nd visit. And it was 100%better than1st !!!!! Valerie. And store manager were wonderful. Couldn’t do enough to help and found exactly what I wanted and a smaller size which fit wonderfully They made my day and my husbands as well. Will definitely recommend. Thanks ladies this grandma of the bride. Is Feeling great and now looking great for the wedding