David's BridalReviews of davidsbridal.com

I recently had an appointment with Vicky Sainz for alterations of my mother of the groom gown. This is was the Savannah, GA (Abercorn Store). My experience was superb with professional, attentive and knowledgeable service. Mrs. Sainz provided assistance with jewelry selection to compliment by gown and also provided information on face masks for the bridal party. My highest recommendation to the store and to this alterations manager as her service was excellent and provided a great experience for this Mother of the Groom.

What an amazing experience my daughter and I had at David's bridal in Hattiesburg, MS. Our wedding date is very near. We went in looking for bridesmaid dresses without an appointment and was willing to schedule a bridal appointment to come back. The store manager Ms. Channing Robinson WAS INCREDIBLE WITH HER SERVICE. She immediately fitted us in right then and there to meet our needs. Our day was a success and the stress of dress shopping was eased by her wonderful customer service!!!

Staff was rude and very unprofessional. As soon as my granddaughter and I entered the store a staff member very rudely and abruptly ask my granddaughter to get her mask over her nose. I work in customer service as well and would not ever have spoken to a customer in that manner. Then the person helping us to fit my granddaughter and the other brides maids dresses was lazy and not very helpful. She did not take any of the measurements on bridesmaids. She handed the measuring tape to me and my future daughter in-law and told us when we were done measuring the girls she would right down their measurements. She also was not very accommodating when it came to trying the dresses on. From the moment we were greeted coming into the store and all that followed during the appointment was needless to say a very disappointing experience.

I am extremely mortified with the service I received yesterday at the Scottsdale location. I was told my dress finally came in and I was also warned about the 7 day pick up policy. My wedding is Next weekend and I need alterations done to my dress. I get to the store and the manager Aslina I believe was her name handed over my dress and said here did not open the bag did not have any customer service skills at all. I told her I would like to try it on and buy a corset to go with it she then replied like I said all I can do is put you on the schedule for tomorrow. I said my wedding is next weekend I just need to buy a corset and she responded with "like I said tomorrow" I am beyond upset about the customer service that was provided.

Other than the politeness of the customer service staff, there is nothing good I can say about the experience. Online return policy is very unreasonable with only a 7 day return period. Event was canceled and only a few days past the 7 day time frame. They would only offer and exchange amounting for one item, when two were returned in mint, unworn with tags conditions. Just received merchandise for the exchange and is of poor quality and can not be returned. Terrible and very expensive transaction and feel that the situation was taken advantage of. Cannot and will never recommend this business to anyone. Terrible.

I am writing about my experience with an online purchase. I ordered several pairs of bridal shoes to try on. Due to Covid, I did not want to go into store after store looking for shoes. My order arrived except for one pair of shoes. I contacted customer service, and had the worst experience. I was told they had to contact the vendor, and after days of not hearing from customer service, I had to reach out again. Customer service told me to look around my neighbors house to see if they went there. They did not, in the end customer service offered me a discount to purchase the shoes again!!! Why on earth?! I was never given the pair, why would I even spend another penny at David's Bridal. Worst Customer Service Ever!

DJ at the Northridge store was excellent!!!!

I was so pleased with the help I got from shakira fox on Route 1