DankStopReviews of dankstop.com

Response from DankStopJul 7, 2023

We take pride in offering the best prices in the industry. If at any time you find one of our products cheaper somewhere else, let us know and we’ll beat their price by 5%. We have that price matching guarantee on our website. Please reach out to our support team and add a link to the page where you found the product at a lower price. We're sorry to hear that we shipped your order out before we were able to cancel it. There are a few steps between the package going out of our warehouse and being accepted by the shipping carrier. Let us know if there's anything more we can assist you with. Have a wonderful weekend :)

Response from DankStopJul 12, 2023

Hi Alfredo, We're sorry that you had to go through sure an experience. Unfortunately we were unable to offer you a speedy resolution as the supplier provides us with a part of their warehouse for fulfillment. Therefore, we had to wait for them to issue a return label. Due to the inconvenience this caused, we decided to send you a replacement right away while also providing you with the refund you requested. Both package were sent from the same warehouse by the same fulfillment team. You can check the shipping label on the package to confirm. We are conducting an investigation to get to the bottom of how your first package was sent in such a state. We assure you it was never our intention to mislead you. If there's anything else we can assist you with, please don't hesitate to let us know. We are here to help :) We hope your week only gets better from here!

Response from DankStopJun 27, 2023

Hi Jake, We're sorry to hear that you are experiencing issues with your device. Unfortunately, electronics come pre-packaged so we are unable to quality check them ourselves. We have a process in place to handle each case, we require a video to investigate the cause of the issue and be able to resolve it accordingly. You should be able to take a longer video and uploading it to a file sharing website like Google Drive, and send us a link that provides permission to view. Once our product team is able to look into this issue for you, we'll have this all sorted out for you. Thank you for your continued cooperation.

Response from DankStopJun 27, 2023

Hi Bob, Order accuracy is extremely important to us. If you received an incorrect item, you have to go through out support team and not the return portal. Send us an image of what you received and we'll send you a pre-paid return label since the fault was ours. Please send us an email at [email protected] and we'll get this taken care of for you right away. We hope your day only gets better from here :)

Response from DankStopJun 27, 2023

Hi Shawn, We sent you a request for further information but you did not respond. Our support platform is live with no issues at the moment. You can find all the support channels we provide here: https://dankstop.com/pages/contact-us

Response from DankStopJun 9, 2023

Hi Jonah, We're sorry to hear that your order arrived damaged. I've just had our support team reach out to you in order to get this replaced for you ASAP. Please feel free to reach out to our support team directly if you have any questions or concerns. It would be much faster to get a response. We hope you day only gets better from here :)

Response from DankStopJun 9, 2023

Hi Seth, We're sorry to see your negative review. I took a look at your order and it seems that you missed our email on the 28th of May. I seems that the items you ordered were out of stock, therefore your order was cancelled and a full refund was issued. You should find the funds back in your account as it normally takes 3-10 business days depending on your card provider. We apologize for the confusion. Sometimes our emails get lost in the promotions or spam folder. Please don't hesitate to reach out to our support team with any questions or concerns you may have. https://dankstop.com/pages/contact-us