DankStopReviews of dankstop.com

Response from DankStopAug 3, 2023

Thank you for sharing your feedback about your recent experience with us. We apologize for the delay you encountered with your order. Upon investigating the matter, we discovered that there was a sync error in our system that led to the delay in processing your order. We sincerely regret any inconvenience this may have caused. As soon as you reached out to us, our team swiftly resolved the issue and immediately sent out your order. We understand the importance of timely deliveries, and we were thrilled to see that your order was delivered on the very same day you left your review. Your satisfaction is our top priority, and we truly appreciate your understanding and patience during this time. We continuously work to improve our systems to provide the best possible service to our valued customers. Once again, we apologize for any inconvenience caused, and we are grateful for the opportunity to serve you. If you have any further questions or need assistance, please don't hesitate to reach out to us. Thank you for choosing us, and we hope to have the privilege of serving you again in the future.

Response from DankStopJul 26, 2023

Hi there, Thank you for taking the time to share your feedback with us. We apologize for any frustration you experienced during our initial request for a video showing the defect in the product. We sincerely appreciate your patience and effort in providing the video demonstration using water, which helped us identify the issue accurately. We have confirmed the defect and are committed to resolving this incident promptly. Your satisfaction is important to us, and we are dedicated to ensuring a positive resolution based on the available options we have offered you to correct the situation. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and make things right. To add, we requested a video as we require one for documentation purposes in order for our product team to review. This allows us to provide ideal service as well as investigate the situation and better improve our operations to reduce the occurrence of such an error. Thank you for choosing us, and we look forward to resolving this matter to your satisfaction.

Response from DankStopAug 9, 2023

Big thanks for the awesome 4/5 star review! 🌟 We're thrilled you're loving the prices and found it worth the wait, even though the second order took a smidge longer. Your patience is truly appreciated. If you ever need anything or want to chat, we're here and ready to assist. Looking forward to your next order! Cheers, DS Crew

Response from DankStopJul 26, 2023

Hi David, We're sorry to hear that your package arrived partially damaged. We take extensive precautions to ensure the safety of our products, but given the delicate nature of the the items, shipping accidents do occur on occasion. I'm unable to find a support ticket from you regarding the order. Are you sure you reached out to us using the correct email address: [email protected] We've reached out to you via email to get this resolved for you ASAP. Don't worry, we've got your back.