DankStopReviews of dankstop.com

Response from DankStopJul 12, 2023

Hi Greg, We're sorry for the delay you are experiencing. I see that you placed 3 orders with us for 7 items. All items were shipping and delivered in a timely manner except for one. The Large Freezable Galaxy Spoon Pipe was delayed due to a warehouse issue with our supplier. This issue has been resolved and your order has been shipped. Your should have received an email with the tracking number which you can use to monitor the package. It takes some time for the tracking to update, but please don't hesitate to reach out to our support team if you have any further questions or concerns. We hope your day only gets better from here :)

Response from DankStopJul 26, 2023

Thank you for sharing your feedback with us. We sincerely apologize for the delay you experienced in both shipping and support. After thoroughly investigating your concerns and assessing our operations, we recognized the need to update our shipping policies. We regret that we were unable to meet our previous "next day shipping" guarantee, and we have since adjusted our information on the website to reflect the new shipping times accurately. Your satisfaction is of utmost importance to us, and we genuinely appreciate your understanding during this transition. We want to assure you that we are actively working to improve our services and ensure a smoother experience for all our valued customers. Please accept our apologies for any inconvenience caused. We hope you will consider giving us another opportunity to serve you. We are committed to making your future experiences with us more satisfactory. We have issued you a refund for your order, we were unaware that you filed a dispute with your bank. It's possible that you received that refund twice in such case. If there is anything else we can do to assist you, or if you have any further questions, please don't hesitate to reach out to our customer support team. We are here to help and provide the best possible service. Thank you for choosing us, and we look forward to serving you again.