Jerry
Deceptive membership fees
Content looked interesting. They quoted monthly fee so signed up to try. Turns out they charge the full year with no refund when cancelled. So much for covering news - just a scam to get fees,
The Daily Wire is an American conservative news and opinion website founded in 2015 by political commentator Ben Shapiro.
The Daily Wire (dailywire.com) has 338 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Media & Information · San Francisco, California
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338 approved reviews, newest moderated first
Jerry
Content looked interesting. They quoted monthly fee so signed up to try. Turns out they charge the full year with no refund when cancelled. So much for covering news - just a scam to get fees,
Michael I.
I don't get all the horrible reviews. After watching Andrew Klavan on free YouTube version with ads, I decided to support their cause and upgraded to a paid membership in April 2022. Andrew Klavan, Matt Walsh, and Candance Owens are are awesome and help me laugh with their humor and wit while keeping up with current events. There was a glitch in the beginning when I first started, which the website was not recognizing my login and was trying to get me to sign up for a paid account, which I already had. However, after emailing customer support just once the problem was resolved. As for the person who called DW "a woke rag", I really wonder if this person is really a leftist who is trying to discredit The Daily Wire. I voted for Trump twice and have been a hardcore conservative since the Reagan era, and the hosts I listen to make a point of exposing the "Woke" left. They are solid conservatives and most are Christian, so I really don't understand why anyone would say otherwise.
MMF in T.
No refunds for membership and that is not mentioned anywhere. Not even pro-rated. Not even if you have issues accessing the content. They don't tell you that up front and even have a "You’re able to cancel your subscription at any time by accessing your account settings online, or by submitting a request here ." in their welcome e-mail and in other places. Total lie. You can't cancel anything. You have to wait until your subscription is over. Very disappointed. It's set up for auto-renewal and you have to answer numerous questions as to your intentions and why you cancelled and so on if you want to cancel the auto-renew. I made the mistake of going for the yearly thinking they were an honorable company. They are not.
Jared S.
Turns out the shows are just one big advertisement. Shapiro "bonus hour" often not hosted by him...or even up at all. Thot I'd support a good cause..I believe they grew too fast and are in over thier heads. I pay to listen to or watch the shows...not advertising. Disappointing. Also cannot find a customer support link to share my feedback directly.
Casandra O.
It's very unfortunate that these awesome people have a billing issue. I purchased a month of service to watch, What is a woman. I cancelled right after watching it. Well, what do you know, they have been charging me every month. I've gotten my credit card to give me refunds for the last two months but this effort takes time and is straight up annoying. I will cancel my credit card to stop them if I get one more bogus charge. By the way, when I logon to my Daily Wire account, it asks if I want to re-subscribe and doesn't show the several payments that they stole from my account. What is going on here?
Oliver R.
I subscribed on a monthly basis in order to watch a few of the movies. However, what was not made clear to me was that the monthly subscription entitles you to the very bare minimum. Thus the vast majority of shows (and all of the shows with bigger name commentators) on the site are inaccessible unless I pay the annual subscription. I deem this to be absolutely disgraceful on account of the lack of transparency on this. Like many other reviewers, I sorely wish I had perused Trustpilot before giving any money to these hucksters. Based on these reviews, I don't have much faith they'll refund me. We'll see... EDIT: I have subsequently discovered that this was an error with the website, as the mobile app allows me access a lot more content. However, my negative review still stands, as customer service has been nonexistent, and the problem of poor content access still remains on my laptop. I feel I am paying a high price to watch Jordan Peterson on my Phone, when much similar content can be found for free on YouTube.
Lindsey P.
⚠️PLEASE READ- DO NOT ⛔️PURCHASE THIS MEMBERSHIP!! Worst experience of my life and charged a lot of money! : ***DO NOT*** CLICK “yes” when it asks if you’d like “upgrade at a 30% discount” …do NOT “click here! I was charged $400 and I’ve been desperately trying to get them to correct it as the upgrade charged me for both the all access AND THE INSIDER PLUS. ***WHERE is my tumbler??you won’t receive the promised “leftist tears” TUMBLER either that will be promised to you—if you upgrade. It hasn’t come and no one seems to care @ the DW! “They don’t know, and they don’t refund their error” — they don’t even acknowledge your issue. It’s a whole process just to submit a question or complaint and takes them weeks to respond if they do at all. “it’s just not their issue” I guess. How PATHETIC! Shame on you people! NOW TO THE MONEY! ⚠️⛔️⚠️ The app isn’t good. Website has to be used constantly. You can’t even logout on the website either. No phone numbers to call. No one available in customer service to help outside of saying “we don’t offer refunds” - well you better! Filed complaint with BBB today as I’ve been waiting since June 1 for them to correct their error. I am ashamed of their lack of accountability and ethics when the only reason I’ve supported is because of their ethics and belief in doing the right thing. THE GEORGE FLOYD doc was the main reason I renewed my membership (and now I’ve got two at the highest cost!!!!!!) and the doc still isn’t out. Excuse after excuse. Still no release date. The app offers nothing YouTube doesn’t in my opinion. The discounts don’t apply once “checking out” as you can see on my invoice “0” under the $240 for all access — really? Then they won’t refund the second INSIDER PLUS membership at $108 that was PURCHASED SAME DAY SAME TIME because I CLICKED UPGRADE from insider plus and it immediately hit me with $240 charged. Without the discount the guy went back and applied to THE MEMBERSHIP I DID NOT WANT! They won’t even refund for an obvious “system error” like this —that they made not me— even when you contact them immediately following it! And then, you’ll only be told “we don’t refund”. Well I WONT BE SUPPORTING YOU or your COMPANY ever again. What a shame. “Real people out here in America struggling” we listen to you talk about it constantly but you people don’t care about THE AMERICAN people and their struggle, THAT IS CLEAR. Submitted countless complaints / request, you can’t call anyone or get any direct help. DAILY WIRE + and their ” customer service” is the worst of any company / business I’ve ever dealt with. And I’ve a HUGE supporter of their work and fan of their docs and commentators / work etc, at least I was. I am absolutely disgusted and DO NOT RECOMMEND ANYONE PURCHASE A MEMBERSHIP. It’s junk. It’s all available online / everyone can find it without having to pay for it and it’s a total sham. I don’t even use the damn thing - Bought it to watch the Candace Owens doc which again HAS NO KNOWN DATE OF RELEASE. We are sick of this, DAILY WIRE! Please spare us the “tragedy of america today” because you’re A PART OF THE PROBLEM. We invest in you because we believed in you and supported you because you appeared to have an HONEST MISSION, but you don’t. You can’t refund the lower of two double memberships I was charged for. $108 bucks you won’t return to me due to your system error and you’d prefer to lose all business and respect from your MANY supporters —who’ve been loyal to your company — experienced the same exact issues Aug 12, 2022, 7:59 PM CDT Charged me here for the ALL ACCESS membership AND the insider plus membership The same day and I’ve been awaiting a response and a refund from your team. Nothing since June 1! Contacted within 15 min of their system error occurring. What is happening?? I am shocked, PISSED& disgusted! ******DO NOT CLICK*** YES when it asks if you want to upgrade!! INVOICE # DATE LINE ITEMS TOTAL 4296052 Jun 1, 2022 All Access $240 0 $240 4295977 Jun 1, 2022 Insider Plus $108 (- $36 discount) $108 They refused to refund me. I contacted them within 15 LITERAL MIN of the system making the error. Even the main discount code I typed in wasn’t applied! Filed a complaint with BBB no one would purchase two membership at the highest level at the same time. OBVIOUSLY it was an error on their end. Their system made the error & purchased both memberships (at the same exact time) all access and insider plus (almost $400!) at the same exact time as YOU CAN SEE. Hopefully the BBB complaint filed will refund me my money. As they made the mistake NOT me and I don’t see their policy mentioning Anything ABOUT THEIR ERRORS.
MakeSense
Was subbed for a year, thought I'd support them... They auto-renewed me and absolutely refused to cancel and refund me, the same day!!!! WOW... Talk about a shady and unethical practice... Here I was thinking I was supporting someone with a moral center :/