Min Hui K.
The Office of Student Accessibility at…
The Office of Student Accessibility at Pepperdine University is pleased to recommend Aberdeen Broadcast Services. We began working with Aberdeen in May 2020 during the COVID-19 pandemic, when there was an urgent need to expand our captioning support due to a significant increase in remote and hybrid learning environments. Aberdeen quickly stepped in to meet our needs, offering the flexibility and capacity to scale as our demand grew. Aberdeen provides real-time captioning using professional stenographers for Pepperdine. Live captions and audio are seamlessly integrated through our designated captioning encoder or digital platform. Their captioners consistently deliver outstanding accuracy—guaranteed at 98% or higher—while transcribing speech at approximately 200 words per minute. To support this level of quality, we work collaboratively by ensuring clear audio, organized speaking, and providing preparatory materials such as syllabi and session outlines. Most of our captioning hours have been dedicated to supporting a hard-of-hearing student in the Graduate School of Education and Psychology, with the CART providers offering both onsite and remote services depending on the setup. Throughout our partnership, Aberdeen’s customer service has been excellent. Their team is responsive, professional, and accommodating to our scheduling needs. Our students simply complete a CART/Captioning Request form with class or meeting details, and Aberdeen efficiently arranges the captioner. The students who have used their services have expressed high satisfaction with the accuracy, timeliness, and overall experience. We highly recommend Aberdeen Broadcast Services for any institution seeking dependable, high-quality captioning support.