The Daily WireReviews of dailywire.com

I joined DW after watching a censored Jordan Peterson video on YouTube - I wanted to hear what was said. This happened at a particularly woke time of excessive censorship, not that we've quite got out of all that yet. I also like Ben Shapiro and Matt Walsh, for whom I retain great respect. At first I enjoyed being part of the commenting community, where we found much in common politically. As time went on - and I'm English and secular - there was more and more in the way of moronic comments from the hyper-religious fundamentalists, with strident intolerant views on e.g. abortion (among other things), who are a peculiar feature of right-wing North American society and way off beam to educated Europeans. I doubt very much that my subscription will be renewed - assuming that I am technically allowed to do that, which other comments on TrustPilot are hardly encouraging about. I shall go back to Dr Peterson and Mr Shapiro on YouTube and avoid engaging with simple-minded online psychotics. Nevertheless I regard DW as having provided an important public service when there was a serious social and psychological and political danger from the Democrats (as so many people, American voters, seemed oblivious to how totalitarian, irrational and potentially dangerous they were and unfortunately still are at the time of writing).

I have no problem with the content of The Daily Wire's operation. They have the freedom to say what they want. In general, I agree with their material. What I am unhappy about is their policy of no refunds, no matter what. I signed up with The Daily Wire so I could watch What Is A Woman - totally agree with every aspect of that film. Watching that film was all I used the account for. A year later, when I was charged a renewal fee, I reached out to the company. Their policy was, and still is, "no refund". So, I bit the bullet and let the charge stand. But, I changed my account setting to stop automatic payment, anticipating that at the end of the year, my membership would terminate due to lack of payment. Since then, I haven't given it another thought. The only proof I have of this is the conversation I had with my wife at the time. A year has passed and I have again been charged with a subscription renewal (6/15/24). Apparently, the automatic payment option was reset to True: I didn't do that. The fact that it was changed is disturbing. In keeping with their stated policy, The Daily Wire sent a reminder to me one month prior to the current renewal date. However, it was lost in the noise of so much other flotsam and jetsam that arrives in the inbox. Again I reached out to their Customer Service. The agent I "chatted" with was polite, but resolute regarding and their "no refund" policy. Initially, all I wanted from The Daily Wire was to be able to watch What is a Woman. That has turned out to be a VERY EXPENSIVE movie for me to see - so far ~$300. I have no beef with the company's charter or activities, but don't make me pay for a service I am not using, have no need for, nor the desire to access its material. Especially when I attempted to shut it down by eliminating the automatic payment method. I did not authorize that change.

I love what they stand for and many other things but do not like how they handle their subscriptions!

They removed their comment section. When I asked why I got a form email saying they were working on it. But that was weeks ago so I don’t think it’s the truth.

Their all sales are final policy is quite garbage as the quality of the products is not even close to what they sell their products for. the store does not seem to match with the actual daily wire content - it seems fraudulent in comparison and more like they are trying to push people into buying merchandise that can never be returned. most of their products aren’t even made in the USA, the products i purchased were made in taiwan, china, nicaragua, etc. id rather support another conservative platform that has a genuine care for its customer base - i love their content but the store does not match their message on their platforms

I currently have a subscription only because I believe in the cause and I like their documentaries. Otherwise, I can easily get everything I want from Youtube. I probably will not renew since it's expensive and I got a deal on it when I subscribed. Right now the Daily Wire is focused on creating content but it's usually subpar. I don't want the Daily Wire to make movies or kids content because there is no way they will be able to create enough content to compete with Disney or Amazon where I can find plenty of positive content for my kids and entertainment for myself. I appreciate the sentiment to offer alternative forms of entertainment but the Daily Wire is best when they create documentaries like "What is a Woman" - not when they try to create movies that are average quality. If the Daily Wire instead dedicated their time to documentaries, I would stay. They're cheaper to make and it's right up Daily Wire's skillset. The movies just aren't good enough for me.

I initially wrote about my experience with this company after attempting to reverse charges associated with an auto-renewal which had caught me by surprise. My only option was to send a message to customer service and await a reply. After about a week of waiting, with no response, and after reading about similar experiences online, let's just say I was less than satisfied, to put it mildly. I do not like getting ripped off, and I was feeling more and more like that's what was happening. Today I'm updating my experience to include the fact that I did eventually receive an email apologizing for the delay, and promising a full refund. If anyone from DailyWire.com reads this, please streamline the process, to avoid aggravating your customers in the future. That being said, I am grateful to them for doing the right thing in canceling my membership and returning my money.

Added: Daily Wire has resolved the issue, so I will tone down my criticism and up their rating to three stars. Great content, service issues apparently improving. Double billed, billed to wrong plan. No refund provided after 12 hours despite terms of service stating refund given for 48 hours. 320 dollars in all! Very shady. I recommend avoiding. Let me add for those claiming that the criticisms on this site are coming from "left-wingers" or trolls. I am a huge fan of Candace Owens, Andrew Klavan, Ben Shapiro, Matt Walsh et al. However, the site's treatment of its "fan base", whom they purport to respect, is appalling. It's run like a fly-by-night operation looking to cash out, like everybody else. Very disappointing. Maybe devote a bit more to customer service and spend a bit less on flashy - hypocritical I might add - razor commercials.