D'Addario & Company, Inc.Every day, we are committed to sustainably providing musicians with the most innovative musical accessories in the world.
D'Addario & Company, Inc. (daddario.com) has 340 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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INCORPINC
My problem was quick respond and served the Support is on the top no unless talking very competent and I can absolutely recommend it. Next time or possible problems I have no doubt that I will find really good Support
Terry K.
ALEX IN CUSTOMER RECTIFIED ORDER PROBLEM VERY EFFICIENTLY
landyn V.
my man George was great didn't ask extra unneeded questions and got straight to the point and even helped me learn something new 10/10
Coy M.
They make good products help us acoustic guitar player I use their strings an use their humidity packs like buying their stuff their acoustic guitar strings make my guitar sound good
Response from D'Addario & Company, Inc.Mar 27, 2024
Thanks so much Coy! We really appreciate your feedback and we're so happy to hear that you're enjoying the strings and humidipaks! Thanks as always for choosing D'Addario!
Chris Russell Celeste C.
I was gifted the XPND 1 pedalboard and it was missing the cable management clips. Customer support was so swift in responding and sending me what I needed. Very prompt and pleasant! Thank you D'Addario for a great customer experience!
Response from D'Addario & Company, Inc.Mar 27, 2024
Thanks for your feedback Chris! Our team is always happy to help wherever possible! Thanks as always for choosing D'Addario!
Bill J.
D'Addario is a great company, well-known for its innovative product development and customer support. It is easy to be a loyal customer when one knows they are doing everything they can to give you the very best.
Response from D'Addario & Company, Inc.Mar 27, 2024
Hey Bill, thank you so much for your feedback! We sincerely appreciate it, and thank you as always for choosing D'Addario!
Darryl F.
Player circle account removed because my son opened an account After each of us buying d'addario strings to build up points on each others accounts after weeks of our accounts being active and receiving regular d'addario promotion emails I received a email informing me that I have abused their players circle terms and conditions policy of one per household?surely the system would not allow an additional account to be activated on the same address, yet system allowed this and labelled me an abuser an removed me and my family from players circle
Response from D'Addario & Company, Inc.Mar 5, 2024
Hey there! We're very sorry to hear that you had experienced an issue with your account. We take our loyalty programs Terms of Use very seriously. If you created more than 3 accounts with the same address, that alerts our fraud software. Please reach out to our team directly and we'd be happy to discuss further. Thanks!
Patrick K.
Fantastic customer and product support. D'addario solved my problem above and beyond my expectations !
Response from D'Addario & Company, Inc.Mar 27, 2024
Hey Patrick, thanks so much for your feedback! Our support team is always happy to assist however possible. We're so glad to hear that your issue was resolved. Thank you as always for choosing D'Addario!
