D'Addario & Company, Inc.Every day, we are committed to sustainably providing musicians with the most innovative musical accessories in the world.
D'Addario & Company, Inc. (daddario.com) has 340 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Frank F.
I bought a Capo through a 3rd party. It didn’t work so I returned it and then let D’Addario know. They offered to send me a new Capo at no charge. That is customer focus at it’s best.
Response from D'Addario & Company, Inc.Mar 27, 2024
Hey Frank, thank you so much for providing your feedback! We hope you're enjoying the new capo! Thanks as always for choosing D'Addario!
Gabriele
Utilizzo sui miei sassofoni ance Organic Select Jazz. Ottime, davvero soddisfatto. Consiglio di visitare il sito e di iscriversi al Palyer Circle, si collezionano punti, validi per acquistare materiale sul sito.
Response from D'Addario & Company, Inc.Jan 25, 2024
Grazie mille per il tuo feedback! Siamo così felici di sapere che ti piacciono le ance e il programma Players Circle! Grazie come sempre per aver scelto D'Addario!
Michele B.
After years and years I continue to choose their strings for all my guitars, as they are the best in terms of quality, choice and price!
Response from D'Addario & Company, Inc.Jan 29, 2024
Hey Michele, thank you so much for your feedback! We sincerely appreciate it, and are so happy to hear that you are enjoying the strings! Thank you as always for choosing D'Addario!
laura
I opened a music store where no other exists in 40 miles. Completed all requirements on application. Now they have rejected my dealers account and left me hanging. no explanation. I'm screwed.
Happy C.
After being a member of their Players Circle for over a year, and buying exclusively from them (acquiring points) - they suddenly and without notice locked my account Customer service is a joke - their phone number will only take messages - they won't connect you with a living person Shabby as hell
Response from D'Addario & Company, Inc.Jan 29, 2024
Hey there, thank you so much for providing your feedback! There are a number of reasons why a Players Circle account may become locked. However, we are always happy to look into this for you if you contact us with the email address on your account! We respond to all inquiries within 1-3 business days (including voicemails, website submissions, etc)! Please send us a message on our help center at www.daddario.com/contact-us and we would be happy to help!
Fitzgerald van B.
Sadly i bought a set of roundwound xl guitar strings 12. 52. . My g string broke before it was on tune.
Response from D'Addario & Company, Inc.Jan 29, 2024
Hey there, thank you for providing your feedback, and we are very sorry to hear that you had experienced an issue with a string! We are always more than happy to assist should you experience a premature string breakage! Please reach out to our team at www.daddario.com/contact-us and one of our string specialists would be happy to assist you! Thanks so much for choosing D'Addario!
Peter M.
I purchased light gauge acoustic strings. The high E was faulty and broke whilst stringing guitar. I contacted D'addario who replied via email in less than 24 hours offering me a replacement pack. First class customer service. Excellent.
Andrew C.
You know what? I'm done with their Web site. Ordering is a pain in the ass and when it's time for checkout the site freezes. I wanted to try their electric guitar strings, but to hell with the hassle. Back to my Earnie Balls!
Response from D'Addario & Company, Inc.Jan 29, 2024
Hey Andrew, thank you for your feedback, and we're very sorry to hear that you had experienced an issue on our website. Our site has undergone a number of updates over the past few years. If you're still experiencing any issue, please let us know at www.daddario.com/contact-us and we would be happy to help!
