D'Addario & Company, Inc.Every day, we are committed to sustainably providing musicians with the most innovative musical accessories in the world.
D'Addario & Company, Inc. (daddario.com) has 340 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Coinneach
I've been playing d'Addario strings for going on 50 years and have never been disappointed. Their tone is unmatched, they last forever and customer service is absolutely top-notch.
Response from D'Addario & Company, Inc.Dec 19, 2025
Thank you so much for your feedback! We're so glad to hear that you're loving the strings, and we appreciate you choosing D'Addario throughout the years!
Shaunna G.
George is so helpful and ready to make things happen. I appreciated his knowledge and sense of humor. Also that he could appreciate mine. I ❤️ my Kaplan amo strings!! Thanks George!! Shaunna in Idaho
Response from D'Addario & Company, Inc.Dec 19, 2025
Thanks for your feedback Shaunna! Thank you for choosing D'Addario!
Edwin
George took the time to understand my issue and provide a helpful workaround .
Response from D'Addario & Company, Inc.Dec 19, 2025
Thanks for your feedback Edwin, and thank you for choosing D'Addario!
Pascal
very responsive. It's quite unusual to find a broken reed in a D'addario box, but it happened to me. I have contacted the customer support and they immediately reacted. Congratulations.
Response from D'Addario & Company, Inc.Dec 19, 2025
Thanks for providing your feedback Pascal! Thanks for choosing D'Addario!
Bryan T.
absolutely the best company to deal with! They went above and beyond to take care of me. That's why they are the best!!! They take care of their customers.
Response from D'Addario & Company, Inc.Dec 19, 2025
Thanks Bryan, we appreciate your feedback, and appreciate you choosing D'Addario!
Steven
Over a span of time of about four months, I have acquired four guitars. All are dressed with D'Addario strings and they all sound majestic. I have used other brands in the past. D'Addario is simply a cut above all others, in my opinion. Orders placed get to my doorstep in very short order and George in Customer Service is never far away if I need to communicate about anything. I wouldn't want to buy from any other brand...I'm getting the best.
Response from D'Addario & Company, Inc.Dec 19, 2025
Thank you for providing your feedback Steven, and thank you for choosing D'Addario!
BE
First, I used to order from here and even received some swag or merch from time to time. Illness forced early retirement but I still try to play when I can. I bought my strings (double bass, electric guitar, acoustic guitar, fiddle, and banjo from them. Placed an order on Nov 7, 2025 and now I get email about Black Friday deals. Asked if they could adjust or do something and they credit me 200 players circle points. What happened to real customer service? It's not like a little merch complimentary would break them. Would like to say I won't be back but the truth is, I can't find any other bass strings (specifically) that are anywhere near to what they have. I'll be back... Just with lower expectations.
Response from D'Addario & Company, Inc.Dec 19, 2025
Hey there, Thanks for reaching out, and thank you for your feedback! We're very sorry for any disappointment. While we do try to always honor what we can, unfortunately we're not able to honor sale prices outside of promo periods. However, Players Circle points can be used to get free gear any time of the year! Thanks for your understanding, and thank you for choosing D'Addario!
James M.
Extremely disappointed. I play pro arte EJ30 rectified nylon, normal tension. The trebles have now been replaced (it has been confirmed) with clear polished strings, but with no change in description. The packaging even continues to refer to “lightly textured” trebles. I just wasted 50 dollars on 3 sets because of this. I will have to say farewell to D’Addario after many, many years as a loyal customer.
