D'Addario & Company, Inc.Reviews of daddario.com

Exceptional customer service! (with Tom)

Always gotten super quality strings from D'Addario, ever since I switched from the last company because of price and selection. Super helpful customer service team, had a string snap on me while redoing my acoustic bass, they even checked the scale length of my bass to make sure I was getting the right set, before sending me replacements.

I have been a D'Addario fan for many - many years. Why??, I enjoy supporting a company that takes pride in their products and stands by them no matter what! It's very rare but whenever I have a problem with their strings, my go-to cust. rep is "George" because he shows genuine concern for customer satisfaction! It's people like George that generates repeat sales and brand loyalty!

They mailed out a replacement part, that I had lost, free of charge. Friendly customer service, Hailey was great. Earned my future business.

George was amazing!! We have been doing business with them for years and this is the first time I had to reach out to customer service and I would 10000000000% recommend this company, their support, and their products.

I have not noticed that I added Light tension strings into my shopping cart instead of Medium. Placed order. Immediately reached out to their order support to correct the order (the price is identical) to show Medium. They responded that no changes to the order are allowed for some obscure reason of shipping it quickly (the order has not shipped yet), but that after receiving the order I can return it (and pay the shipping fee, of course). They shipped the order one day AFTER I reached out to them. [UPDATE after receiving reply] So the order was in fact shipped more than TWO days after I reached out to correct the order. It sounds like to make the shipping process simpler for the company, customers are left out to dry: instead of the item I want, an item I don't want is "quickly" (after 2 full business days) is shipped to me, and I am asked to waste time and money on return. I actually regret ordering directly with d'Addario - if I ordered the same thing from Amazon, I would not have this problem (changing order, canceling order, doing free return if I need to), and I would also get 5% cash back on my purchase. Not the end of the world, but lesson learned.

When placing order I get "There was an error processing your payment. Please try again or try with another card". Somebody should probably look into fixing this.

The support team is extremely accommodating, I was able to get an issue resolved even though I made a mistake and it wasn't covered under their policy. Thanks D'Addario!