D'Addario & Company, Inc.Reviews of daddario.com

Hailey from D'Addario responded to my email quickly and was able to help resolve my issue of missing Player's Circle points. Great customer service, very easily resolved.

The communication was perfect. They caught the issue that I was going to have with the graphic and reached out. They could have just made the product and sent it out But they didn't. Superb customer service and great products

First, regarding quality: the quality of the sticks I bought was great. Personally, I wouldn’t get a paint finish on sticks, as they tend to fall out during intense play, but that’s just me and my sweaty palms. The product felt nice in my hands. The sticks sounded even when I dropped them. I bought two pairs, and for the sticks that didn’t sound even, I just sent a video to customer service. They responded within two hours and sent another pair my way!

I've been using humidipacks for years and had never seen one leak right out of the package. I contacted D'Addario and the issue was resolved with just a copy of my receipt. Replacements came via UPS today. Special thanks to Hailey in customer service! A loyal customer Bob

I’ve played all my adult life. Experimented with all the strings out there. D’Addario is far away the best string available at any price. No more searching. The customer service is EXCELLENT too, George has always been good to me..

They were quick and ready to make things right when I got wronged

Very prompt and effective customer correspondence!

very help full thank you so much ,rapid response to my email