D'Addario & Company, Inc.Reviews of daddario.com

I had made my living repairing guitars and there is only one brand after 40 years I recommend and this it it .

I have been searching high and low for a neck strap for an 'out of the norm' instrument ...an ophicleide. The challenge has been finding one that is sturdy enough for an eleven pound instrument, but also able to adjust to a fairly short length (~18 inches). Steve fielded my question, and confirmed with his production team that a Rico Alto Sax strap would be strong enough to support the instrument. The strap arrived soon thereafter ...and it's Great! Superb strap construction, and a breeze to adjust! I am more than a satisfied customer ...I have a new company to do business with, and share with my musician friends. Thank you D'Addario ...thank you Steve!

Sto provando i loro prodotti , pelli Evans e mi sto trovando molto bene , Ho avuto un problema con una loro pelle e la loro assistenza è stata eccellente!

Very fast and responsive staff, i like how quick they respond and how helpful they are would recommend to anyone used to slow business day replys.

I had a problem on my end with logging on. I sent them and email and the problem was fixed in minutes. I very much appreciated the quick response to my problem.

I had purchased a set of tape wound long scale bass strings and one string was gray while the others are all black. In an email to D'Addario I described the situation and was asked to supply the model number, player circle code, and my address. This was just before the Memorial Day weekend and I didn't expect to hear back from my Customer Service Specialist until mid week. In the meantime, needing strings, I headed to the chain store to see if they could help me and they swapped them for a new set of the same color. After a 28 mile round trip I was excited to put the strings on when I discovered that the guy gave me a short scale set. I immediately called and asked the associate to see if he had the set in long scale and he said they had five sets and would confirm if I could wait on hold. He came back and said yes they have them and come back to swap them again. So the next morning I stepped out and there was a package that was probably an amazon delivery and pushed it aside. Off I went on another round trip to the chain store. Upon getting there and looking for the correct set they were nowhere to be found. The associate looked them up in their inventory and it said they were in stock. After another twenty minutes of disappointment, they were going to order a set and it would take a week to receive the set. I laughed and said amazon would have them to my door in the morning. They refunded my purchase price. Had I known this there is no way I would have gone through the trouble of burning my time and fuel on a fruitless search. I was not happy and planned to order another set on amazon but when I got home and opened the package on the porch it was a complete new set of long scale strings that my Customer Care Specialist must have overnighted to me. George S. went above and beyond for someone who is unknown and may never need another set of strings and would gladly pay for what he sent me since there are no strings to return. In todays day and age, it is rare to be taken care of so quickly and without any pushback. All my other basses have D'Addario strings and will always. Sorry to be so long winded, but it is worth it to me. Thank you George S., you are a top notch specialist and I hope others learn from the example you set. -Johnny L.

Daddario Help Centre was very prompt at responding to my query. But importantly they provided me with accurate instructions regarding the recharging of my Nexxus 360 tuner. Very grateful. However I do think the instructions on the tuner packet should be more specific; ie, the USB charging cable should be pushed fully into the socket until you hear a click.

Your response was timely and my concern was rectified to my satisfaction with an explanation to help me understand what had happened while kindling let me know what I did not understand. Thank you,