Dad BrandReviews of dadbrandapparel.com

I ordered two hats from Dad Brand. I received one correct hat and one wrong hat. I was so disappointed. I reached out to their customer service right away and explained the issue. I offered to return the wrong hat for an exchange of the correct hat. They responded within a few hours and stated that they had already shipped the correct hat my way. Additionally, they told me to keep the other one that I received in error. Great customer service. Will definitely order from Dad Brand again!

An incorrect item was shipped. Customer service was great at correcting the mistake & making communication with the customer seamless.

Great experience!! Hat I ordered was too small for my head. They were quick to get back to me so I could send this hat back for an exchange.

I’ve sent them multiple messages on instagram and email and no reply ever! My order was never received and I’m so mad. They replied to this review but if they checked their email and instagram DMs they would know what order I’m referring to!

After I submitted this review, and 3 emails to Dad brand, I finally got a reply! 🙄 They said my order was stuck in customs, and I will get a refund. I ordered a hat for my son for Christmas and it never arrived. Says it was “delivered.” I tried emailing the company three times and they never replied. DO NOT ORDER FROM THIS COMPANY!!

Best compagnie ever !!! Always be there for all my question and I have the best service !!!

Quick response

I never received my order and they didn’t reply to my email asking for help. Seems like a scam to me. They also deleted my review on their website, they only keep the 5 star reviews. I ordered a hat on December 5th and paid for shipping. It allegedly shipped the next day but the tracking number doesn’t lead anywhere, it says “item not found”. It’s now January 8th and no sign of my package and no reply from the company. Update: they resolved this after I posted this review. They sent a new order which arrived today.