daals.com USAReviews of daals.com

We received our bed timely but it was missing the slats. It’s been 2 months after reporting the issue and we still haven’t received the missing pieces. Customer support seems nice but there’s no transparency on the issue and it requires a lot of chasing and follow up to get any information. There’s no customer support phone number. I’ll update this review if we ever receive the missing slats.

Daals SUCKS!!! I bought 4 items worth $1400; when I ordered, they said it would be delivered within 8 days. 8 days later, with no updates, I reached out to ask for one. Thats what the nightmare really started. Over several days, it took a lot of back & forth for them to finally tell me that 2 of the items were out of stock and not available FOR ANOTHER 2 MONTHS. They told me I could pick 2 replacements but guess what; none of that was in stock either! Meanwhile, I kept asking them to send the other 2 in stock items which they kept ignoring. Finally, they told me that they could NOT ship me even the in stock items because that would incur them more shipping fees. TLDR: their US customer service is painfully slow. They purposely evade questions to stall for time. They are not transparent AT ALL. They will sell you items they don't even have and then expect you to pay the price for more shipping due to their supply chain issues! Now I'm in a home with no furniture... thanks Daals!!!

I purchased a dining room table for nearly $900, and while the design is beautiful, the quality of the finish is shockingly poor. The tabletop arrived with only a very light oil/wax treatment (which was never mentioned in the product description). Within days of normal use: • A simple wipe with a clean cloth removed some of the finish. • food that got on the table while eating left a permanent stain on the surface despite being cleaned immediately. This is marketed as a dining table, but it is completely impractical for dining unless the buyer spends additional time and money applying their own protective finish. For the price, I expected a durable, sealed surface that could withstand normal family use. I reached out to customer service and was told I could “apply more wax or varnish myself.” For a $900 table, I shouldn’t have to finish it at home just to make it functional. I’ve gone back and forth with them and they refuse to help me or offer any sort of refund. If you’re buying their dining furniture as a showpiece and don’t plan on actually eating at it, you may be happy. But if you need a real, usable dining table, be prepared for a frustrating experience.

Stay away!!! They sent me a a chair with a broken leg and did not accept the return as they don’t accept “damaged products”. Basically I paid for a chair that can’t be used and their solution was for me to look for someone in my area to fix it.

Received a chair with nicks, scratches and a giant crack in the wood. They refused to acknowledge they were defects and would not accept a full return. Only a change of mind return where I pay the shipping costs and a 25% restocking fee. Shady company all around, they deleted my review on their website and delete all negative comments on social media. I reached out there a few days ago and saw so many negative comments. I went back today and they’re all gone. They claimed they sent me a DM but they did not. Lots of lies a deceit.

The delivery company were extremely rude on the way to delivering our order of more than £4,000 in goods. When they finally arrived, they dumped all of the boxes (some on the public path) in the pouring rain and left. I would never buy from this company again.

Ordered a couch.. missed my delivery driver on Monday. Aug 18 They won't let me pick it up at delivery warehouse and are trying to extort an extra $800 for storage and delivery fee even though I tried to get it next day Stay away from these clowns. Total scam. Called attorney general office in NC to report

Wanted to purchase 9 pieces of furniture from Daals for just over $3K. No discount codes seemed available online so I contacted their customer service team multiple times about getting a first time buyer discount code and/or a U.S. military discount code (my husband is retired U.S. Army (Vietnam)) and they outright refused to work with me on either of them without discussion. Horrible service especially given the terrible reviews of the quality of their furniture at the prices they charge.