daals.com USAReviews of daals.com

Sofa looked beautiful online. The pieces arrived and carried in by 2 young delivery guys who spoke little English. Dumped the boxes and left. I’m in good shape at 74 , but it was annoying to get no assistance removing pieces from cardboard boxes and assembling. Obviously left the cardboard which I had to cut up and recycle. Sofas are cheap with black Velcro on the backs and bottoms of the cushions. Cushions sag in the middle when sat upon. Ottoman is huge and taller than cushion height so when you put your feet up, your upper body is lower than your legs, which feels odd. The arms are very low and even with pillows, it’s difficult to lean against the arms or even take a nap without the pillows falling off. The fabric is NOT velvet but some sort of microsuede. I bought this sofa as a substitute for the sofa I really wanted but having a cat and dog necessitated a cheaper choice. My cat Jake enjoys napping on it. At least someone likes it

Bought the Greenwich dining chair in rust velvet. While it was sturdy and the upholstery well done, the seat height was more than 1" lower than advertised product dimensions. Customer service explained this is within their product tolerance, and likely due to the wood frame expanding/contracting. My refund/return request was refused, the only resolution offered was to pay return shipping and a 20% restocking fee. The Daal's return policy states that quality issues must be reported within 14 days; I contacted CS a few hours after receiving the chair. It seems the company does not want to incur the cost of a refund/return under any circumstances, and the return policy regarding quality issues is entirely subjective. BUYER BEWARE.

I am unable to review the products, only the online purchasing experience and customer service. I ordered a couch and ottoman but the ottoman would not be available until early March. Rather than send the couch now and ottoman later the company would only ship the two items together and didn’t even offer to let me pay separate shipping for the ottoman when available. I had to cancel the order because I need the couch well before the proposed ship date. I have not yet received confirmation of a refund either. Horrible customer service. I would not recommend buying from daals.

Horrible experience. The product didn't match the photo and the product was poor quality. I returned the item and they said they never received it. I sent documentation of the return and they still kept my money.bits a rip off!!!

The furniture was poor quality and to return it wo uld cost more than the cost of the furniture

Do not buy! I have a long story about the quality of their products, but I won’t go into it. Bottom line, I put together a triple dresser. When I stood it up, it literally aa CRUMBLED! As bad as that is, my biggest complaint is about the Customer Service. A man was very polite every time he told me that it was my fault THEIR closet fell apart. Furthermore, their website makes it appear that the piece I ordered has over 1700 positive reviews. However, when I went back later and looked at those reviews, very few were actually about the closet. VERY MISLEADING! My advice: JUST DON’T DO IT!

This is the WORST company ever! Garbage defected furniture and terrible customer service. All items are defected and smell of toxic chemicals. If you want a return it's a 45% restocking fee. THINK TWINCE before buying this garbage!

I’d give this a 0 if I could. They sent wrong product and are charging restocking fee and return shipping to return it. STAY AWAY!!!