daals.com USAReviews of daals.com

The Maude tall dresser came cracked and broken in multiple places. I reached out to customer service but did not hear back from them. Such a bummer as I did like the style of the dresser and wanted a couple of the pieces.

Don't be fooled by their FAKE five star reviews every second hour. Do not buy from Daals. This is by far the worst retail experience I have ever had. The delivery service was unacceptable, the product quality was extremely poor, and the returns process and customer service were handled in an aggressive and unprofessional manner. I purchased a bedside table and a chest of drawers for £730. The items arrived after three weeks, and the two delivery drivers left everything on the ground floor, refusing to carry the boxes upstairs. They stated this was “ground floor delivery only” and told me to “read the website.” I was left to carry three very heavy boxes upstairs by myself. Upon opening the bedside table, I immediately noticed that the colour looked nothing like the photos online. Despite this, I initially decided to keep it to avoid the hassle of returning it. However, once assembled, there were large gaps between the drawers and the frame, with the sliding rails clearly visible. This is not acceptable for furniture at this price point. I sent photos and videos clearly showing the issue, but Daals refused to acknowledge it as a fault, claiming that this is “how it should look.” I then requested a return, but was told I had to organise and pay for the return myself, and that they would not provide a return label—even though the item was clearly defective. I was forced to transport the item back to Coventry in my own car. It has now been 13 days since the return, and despite multiple follow-up emails, I still have not received my refund. I have been told the product “needs to be inspected for damage,” which is unreasonable given the clear evidence already provided. This company’s behaviour is unacceptable. Daals appear far more interested in avoiding responsibility than supporting their customers. I strongly advise others to avoid purchasing from Daals. they are an absolute liars and scammers.

- Shipping took 17 days rather than 3-8 days claimed on the website - Customer support, while polite, was entirely unhelpful and available only via email (no phone number to call) - Return policy requires 25% fee, even if the advertized service was not rendered by daals - Several furniture parts were damaged/chipped - While prices are on par, quality is far below and assembly duration far exceeds that of Wayfair, IKEA, or Nathan James

No customer service- I have a duplicate order and within hours I communicated to cancel the duplicate. I was told the item was canceled and two days later I get an email saying the order could not be canceled. Do not order anything from this company! Its an expensive gamble at best.

The furniture is good quality - the pictures were accurate and I really do like the piece I purchased. HOWEVER it showed up with one piece severely damaged (I could not build past step 12) and I am on Day 9 of dealing with the most incompetent customer service I have ever dealt with in my life. I am 90% sure it is all AI and I have sent MULTIPLE photos of the damaged piece, the packaging, the batch number, the shipping label, etc. just stating "hey ship me this piece please" and I still have no answer. We have gone back and forth 6 times and they just keep saying "we are currently seeking guidance with the relevant team". I am fed up and feel like a Karen even leaving this review but for $1000 I expect them to remedy this issue by replying to my original e-mail with "okay no problem - piece is on the way!".

To give you the short and sweet, the wait time is astronomical and restock fees are 25% on top of that.They do not have customer service phone numbers.They will not honor anything that they promise on their website. Multiple emails later.. no couch, no delivery. No cancelation

Upon putting a $179 coffee table together it broke. We did not use force or a hammer as the directions suggested to be safe. When placing the top on to the dowels of the base, the dowels shot through the top. I reached out to customer service via email (chat is not an option for US customers and there is no number to talk to a person) and was told since it was not a transit issue they could not do anything and was suggested to use a third party to repair. I then reached out to their business chat on Facebook and was told the same thing and only offered an apology with no actual resolve. I even asked if it is possible to get a replacement top to purchase and this also was not option. The coffee table top clearly had a quality control issue if it was not able to withstand just being placed on the dowels for installation and needs to be replaced. It is not acceptable to be told since it happened during assembly it cannot be fixed. We had to put it together…it is not our fault the top could not withstand the directions for assembly. Customer service is non existent. Once it leaves their facility you are on your own and their customer service is basically a grievance line with no solutions - they offer apologies and that is it. I also had to ask four times the status of the other piece I ordered before someone actually addressed that issue. There was a shipping delay and the other piece I purchased and it was I limbo for 11 days. This could be a fedex issue and I’m told Daals is investigating but just another example of disappointment. It ended up being lost and I was refunded. But I’m still out $179 for a broke coffee tables, $59 in shipping and taxes. For the price I paid it’s incredibly frustrating to have a piece of furniture I cannot use because of damage that was outside of my control and then have my other item

Daals review Beware! This company does not follow their own return policy. Before I order from a company I have never used I do make sure to read what they have stated in the event there are problems. I ordered 4 chairs from them and all 4 had defects on the back. The upholstery was not pulled tight and had visible waves in it. They are located in the UK so it takes 24 hrs to receive a response from them. I sent a picture of the first chair I pulled out which ended up being the worst one. They responded asking for a picture of each chair which I unboxed and sent. They then asked me to send pictures of all 4 chairs in one picture which I did. They responded saying they determined the defects were “normal” for the product and I was still able to return the product but I would need to pay for the return myself (to the UK) and there would be a 25% restocking fee. This is the process they have stated for someone who has changed their mind. Their process for a return for a product that has issues does not state this. The chairs cost $450, the 25% restocking fee is $112.50, and if I am lucky, each box of two chairs will cost at least $350 ($700 for both). Pretty sure they know any customer in the US is not going to pay double what they paid to send the product back so why would it matter if they followed their own policy or not. I am stuck with them and they know this. There is also no customer service number. My final response was to ask for a number to speak to a live person. Good luck to me!