daals.com USAReviews of daals.com

Months later, Daals continues sending the same scripted responses demanding “clearer evidence” for a defect that has already been repeatedly explained and documented as internal and felt during use, not reliably visible on camera. I have provided photos, diagrams, detailed written explanations, and multiple videos in good faith regarding a defective $1,300 sofa reported damaged on the day of delivery. Instead of offering a reasonable resolution, Daals continues hiding behind “internal teams” while refusing access to any actual decision-maker. In my experience, this process is unethical and appears designed to avoid resolving legitimate defective product claims. As a result, I have lost $1,300 with no refund, no return, and no resolution. US customers should be especially cautious, as support is limited to email and operates outside US hours.

Absolute garbage. I cannot imagine these other reviews are real. The wardrobe arrived with two big pieces completely broken in HALF. It's unusable. I sent a photo of the broken pieces and the customer service asked me for all of this as thought I have time to deal with this: A clear photo showing the main issue -- it was already provided!! A photo of the full item -- we didn't finish assembling since the middle section is unusable! Photos of both the inner and outer packaging A photo of the batch number (usually found on the side of the box) A clear, close-up photo of shipping label I think this company is fraudulent and a total rip off for cheap particle board product.

Check return policy. Ridiculous return policy to avoid return process. Will never order here again.

I ordered two armchairs, they charged around 1000 to my credit card. Chairs never arrived. Contacted customer service a week after ordering, got a “sorry for the delay” but no actual lead time. Contacted them again a week later, they told me they were out of stock with my selection and would I please select something else?? No offer to refund my money. I doubt I would have even that info if I hadn’t contacted them. I asked them to return my money, no response, nothing credit back to my account. There’s no response when I call. This company just wants to steal your money.

Absolute worst customer service I have ever experienced. Ordered 7 pieces of furniture. Dresser did not arrive. Took weeks to get a replacement ordered. When this replacement arrived only one of two packages was delivered. Took another month for any solution. Customer service kept me hanging on saying they were ‘investigating’ so after over two months of waiting I requested a refund. They only refunded me for the item and not the tax. As I had also purchased the matching nightstands I reordered the dresser. I requested that the $19.99 delivery fee be refunded for my troubles, as I had previously not had to pay delivery. This request was declined. Asked for replacement for scratched drawer and missing knob over 8 weeks ago and still yet to be resolved.

I ordered a bed on April 28th and it was supposed to arrive within 8 business days. The company debited my bank acct within 10 seconds. It's now March 8th, and I have no confirmation #, no shipping date estimate, and, while I receive responses from customer service, they still will not provide any relevant information. I'm going to contact my bank to stop payment. Avoid this company!!!!

Ordered a bed. Never received a receipt that I ordered it. No phone number for customer service. Only emails. Requested receipt multiple times - 3 weeks later still no bed and no receipt. Cancelled the order. No refund, no receipt no bed. Opened dispute with credit card. This appears to be a fraudulent website.

THEY DO NOT HAVE A USA ADDRESS SO YOI ARE NOT ABLE TO FILE A BBB COMPLAINT. After two weeks and no delivery I contacted the company and they assured me the order was processing, after multiple inquiries finally they admitted to a mistake and would “deliver right away”. When delivery happened I only received a rug, NOT the couch as I was told it was damaged in transit. I contacted the company and asked when they would send a new one and they said after the did an investigation with the delivery company. 5 days later, still no repo we to when the delivery will happen. I now asked for a refund and they told me no due to the couch already being in transit. Yes, the damaged couch… so I am expected to wait until THEIR INVESTIGATION ON THEIR delivery company to either get a couch or money back. Meanwhile this couch was purchased for a business that cannot wait any longer and their response is to put ME AND MY BUSINESS AND WALLET on hold BECAUSE OF THEIR MISTAKE. Terrible customer service. I don’t trust them. HOW CAN I FILE A BBB COMPLAINT for my money back when they hide where and who there are!?!